Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have a $10 million cover on all my work through Alliance Insurance. All work is guaranteed to be of a high standard.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Started when I was 12 years old doing a job for a doctor/surgeon next door and been doing it ever since.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I built a bathroom in a shed for a old couple and when the job was completed. They baked me a huge chocolate cake and gave me a $300.00 bonus.

Question 4

What do you like most about your job?

Accepted Answer

I get a lot of satisfaction from doing work for a customer and seeing a happy face when the job is done.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you done this type of work before and can you prove it.  Are you insured. Do you have all the necessary equipment.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How are you going to do it:: I explain the process to make the customer feel comfortable. How long will it take:: I explain the process and time taken for each task to make the customer feel comfortable. How much will it cost:: I put a quote together for the customer.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

When you get Virgo Property maintenance and handyman you get commitment and reassurance. We explain what we do as we are doing it.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Been in this business for the last 40 years. Fully equipped and insured.Professional and on time. Let our expertise put you at ease.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Exactly what work is required. Photos if possible.  Access to work area. Front or rear of property. Time allocated to complete

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Know exactly what you want to do. Don't chop and change the design. Possible to use second hand goods suitable for the job. Pre buy all the material at trade prices.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I offer my vast knowledge to the customer assisting them in doing the job in an affordable and suitable manner.

Question 12

What makes your pricing competitive?

Accepted Answer

I am a one man business with low overheads. I don't have a large staff to maintain on a monthly basis.

Question 13

How do you normally charge for your service?

Accepted Answer

Look at the work required. Estimate time to complete and materials to be used. Quote sent to the customer accordingly.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Being a handyman you tend to do a wide variety of work in around the home not specializing in one field.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

50 years of working on all different types of jobs from tightening 1 screw to building a complete bathroom. Many years of experience create skills and I train youngsters to work with their hands to give them direction.

Virgo Property Maintenance & Handyman

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