Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a Franchisee with VIP, i am fully insured with 10 million public liability. all franchisees are police checked and trained in the VIP standard. i guarantee all my work and definatly work with my clients to ensure they are 100% happy with the job.

Question 2

How did you decide to get into your line of work?

Accepted Answer

i have tried so many jobs over the years and i was always wanting to work for myself. the freedom of cutting out the middle man and earning good money along with doing something i love is the best feeling in the world.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

over the years i have had many great experiences with my clients, its hard to pinpoint just one thats my favourite but i will always remember old Betty who used to make me home made sausage rolls and cakes everytime i turned up to do the lawn. she was 89 years old when she passed and she is surely missed

Question 4

What do you like most about your job?

Accepted Answer

the thing i love about my job in interacting with clients. i have a business management backround and i have always loved dealing with the public and people. i get to work outdoors and do a job that i have loved since i was a kid

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

when looking for the right person for the job, you should ask what training they have and how long have they been doing the job for. ask if they are insured and if they are capable of actialy doing it

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

customers are always asking me to look at a tree or shrub thats looking a bit sad and i always do my best to look at whats causing the problem.  another thing i am always getting asked is what should i feed my grass or plants? there are a number of products you can use on plants but i suggest Seasol on just about everything to give it a good feed

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

i have been in business for over eight years and i have built up a good reputation over that period. i turn up when i say i will or contact at the very least if there is a problem and i need to rescedual. my business relies on repeat business so being reliable and trustworthy is a big factor in my business being successful

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

i offer first class service and first class finish. i am reliable and have a lot of regular clients that i have built up over the last eight years in business. i take pride in my work and make sure i do the job the right way the first time

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

site inspection is a must as every job is diferent. it also gives me a chance to go over everything with the client to give a more accurate quote, and allows me to assess the whole job while im there.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

three tips to save money would be to clean up the site of all toys, dog bones and feaces, rubbish and anything else that may take me longer to do the job. also by getting the job done more regularly, it will keep the job more maintained and that will mean it wont take me as long to do the job

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As a start off promo i would like to offer a FREE WEED SPRAY OF PATHWAYS when you take up a service from me. all you have to do is mention this promo and if you take up another service, i will throw in the weed spray

Question 12

What makes your pricing competitive?

Accepted Answer

i have been in the industry for the last eight years and i am confident in the service and time that i can opperate under, therefor i will give a very competitive price that ensures both the client and myself are happy and more importantly results in hopefuly future work.

Question 13

How do you normally charge for your service?

Accepted Answer

when it comes to charging for jobs, every one is diferent. from the length of the grass to the amount of edges you have, no two jobs are realy the same. that is why i am happy to come to the property to give you a free quote on anything. it makes it easy for everyone and i can go through the work with you

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

although my business started as doing lawns and gardens, i found myself with tree work that i just wasnt capable of doing so i put myself through schooling to learn the trade. i then took off two years to work with a tree crew to learn the trade. i can now climb and remove trees, know how to diognose a tree if it is sick, i know how to prun a tree the way it should be. i specialise in hedges. from small to double story i can do it

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been a V.I.P. franchisee since 2005.  I am a qualified Arborist. My passion is trees so I completed three years of study to get qualified. I can do pretty much all aspects of gardening from lawn mowing to water tanks. Here is a list of some of the things that i do: Lawn Mowing, Light landscaping, Hedge prunning, Tree prunning and tree removal, Stump Removal, Weed spraying, Irregation systems, Garden Tidy ups & Mulching. I cover a number of suburbs around the city including St Kilda, Albert Park, South Yarra, Hawthorn, Auburn, Fitzroy, Newport, Yarraville & Laverton. i work in and around these areas so please feel free to contact me for a free quote.

Vip Trees, Hedges & Gardens

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