Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have a Liability limited by a scheme approved under the professional standards legislation. Our work is guaranteed and nothing will be lodged / submitted unless it is signed off as being true and correct...

Question 2

What do you like most about your job?

Accepted Answer

We love to pass on the extensive knowledge that exists amongst our team to help you and your business. FYI, VIDEN is Danish for knowledge...

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

How will you help me solve my problem? Can you give me examples of previous clients you have helped with a similar problem?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How can I save on my tax? We then analyse their financial information then provide suggestions. There are many methods and techniques that can help

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Well we are team of specialists across 4 locations in South East QLD, we have local offices at Milton, Maroochydore, Toowoomba and Nerang. We make sure the job gets done correctly, efficiently and cost-effectively

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are specialists in providing services to SME’s and individuals. Regardless of whether you are a business looking to undertake an acquisition or an individual looking for superannuation advice or taxation return services, we bring together the right people to do your work cost effectively.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typically we require info about your income and expenses, if you are a business, the structure, if you have employee's, etc...

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The best way to save money is to have all your information ready to send. This can include source documentation (eg. receipts, invoices, etc) and other financial data. Access to cloud accounting software or a copy of your accounting data file can help too

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer direct access to our online tax return system for fast and simple returns for individuals. Starting from $66. http://viden.com.au/otr.html

Question 10

What makes your pricing competitive?

Accepted Answer

We have a large team that leverages technology and incorporates policies and processes that enable us to be very efficient, hence reducing the price.

Question 11

How do you normally charge for your service?

Accepted Answer

How long is a piece of string? Seriously though, we pride ourselves in being able to offer cost effective solutions compared to the skills and experience we have on offer. For example we have a unique online tax return system with basic returns starting from $66 inc GST.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We like to specialise in Financial Planning, Business Recovery, Self Managed Super Funds and Tax Returns and Planning. We also offer cost-effective book keeping and a unique Virtual CFO service.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our staff have a variety of qualifications ranging from Chartered Accountant (CA), Certified Practising Accountant (CPA), SMSF Registered Auditor, Grad Dip Financial Planning, SMSF Accredited Specialist, Master of Taxation plus many more...

Viden Group

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