Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry a basic insurance for you goods in the truck in the case of a road accident upto $250,000-00. We have full public liability insurance. We can't insure your goods for accidental damage while on your property or in our truck unless it is caused by a road accident.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Went all out to help a friend and ended up buying his business to help him realising his dream in life on another adventure

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We respect the privacy of all our customers but any story I may have I would hope for it to be a happy one

Question 4

What do you like most about your job?

Accepted Answer

Meeting people and doing business with them on one of there most stressful days they may encounter in life and making there day and dealing with us as easy as possible.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you offer a prepac service Do you insure our goods  What time do you start  How long have you been in business.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you offer a prepac service (yes) Do you insure our goods ( see Insurance Section) What time do you start ( for local jobs normally 8am from our Depot)

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We offer a friendly professional service using knowledgeable and courteous staff that try to excel to make your moving day as happy and easy as they can.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We Strive to make your move as easy as possible. We always have packing materials in stock and have a buy back system on our packing boxes.  We also offer a pensioner discount and can store your goods on our property.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Date of your move. Your name. Contact Phone Number. Pickup Up Address and any access difficulties. Delivery address and any access difficulties.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have all your goods ready for our staff to pickup and move to the truck. Have a good idea of what you want us to move and where to place your goods at your new home. Have easy unobstructed access for our truck to enter your property or parking on the street.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a friendly professional service using knowledgeable and courteous staff that try to excel to make your moving day as happy and easy as they can.

Question 12

What makes your pricing competitive?

Accepted Answer

For local moves up to 200 kilometres from our depot we only work on an hourly rate.( Depot to Depot charge) For distance work including an over night stay we can offer a fixed price. We do not allow customer our public access to our storage and can only be accessed by our staff.

Question 13

How do you normally charge for your service?

Accepted Answer

For local moves up to 200 kilometres from our depot we only work on an hourly rate.( Depot to Depot charge) For distance work including an over night stay we can offer a fixed price. We do not allow customer our public access to our storage and can only be accessed by our staff.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

For local moves up to 200 kilometres from our depot we only work on an hourly rate.( Depot to Depot charge) For distance work including an over night stay we can offer a fixed price. We do not allow customer our public access to our storage and can only be accessed by our staff.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been operating for nearly 30 Years and take pride in making sure our staff are always respectful to our customers and the goods they handle.

Victor Harbor Removals & Storage

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