Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are covered by both public liability and indemnity insurance and all our work is guaranteed.   Our studio guarantee is:  01. To disclose all our fees for the initial scope of the work and any additional work before we commence, so that you are always fully informed;  02. To treat your project with complete confidentiality at all times from 	concept to completion;  03. That our studio rates are commercially competitive to other design studios of a similar calibre offering high level of service and creative outcome;  04. To deliver your project on time providing all key milestones are met by you as documented in any time frame schedules that have been agreed to;  05. To deliver a successful communication outcome.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having an appreciation of all things design and a creative flair saw me cement my career as a designer. Now almost 25 years later my passion and inspiration is still the same.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes we were created a poster for a new range of police vehicles a few years ago that involved a photo shoot at a velodrome race track. After the photos were complete we got to have a ride in the cars at quite a fast speed. The G4 force of the track and adrenalin of the high speed was amazing.

Question 4

What do you like most about your job?

Accepted Answer

As a team of creative professionals we are truly passionate about all things design which is evident in every piece of work we produce. Our satisfaction stems from seeing a beautiful piece of communication that we have created for a client achieve its objective and results.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask to see a copy of their folio to see the calibre of creative work and also the type of clients being serviced. Also ask how long have they been in business, what insurances they have in place, what industry qualifications, and studio back-up procedures are all important questions to ask.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much does graphic design cost?  The answer to this question is "What would you like the design to achieve? If a customer is totally focussed on the cost and not the solution, then they may be doing their project a big dis-service.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Over 25 years experience providing successful creative outcomes to a range of corporate, government and private clients that have continued to use our services over and over again.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

This question is maybe best answered by a client testimonial.   Vince and his team produce consistently high quality creative work. They have always met every deadline and produce professional, polished publications. I have worked with them for two and a half years but they have worked successfully with my organisation for many more.  Mary Riekert On-Line Communications Manager at Brown Brothers Milawa Vineyard Pty Ltd

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A good design brief detailing the requirements of the project, the target market, the scope of work to be undertaken, the outcome required, any budget restrictions etc. all help to provide an accurate quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Get a good creative brief organised before touching base with a designer which details the requirement of the project and the desired outcome.   2. Ensure the scope of work is fully detailed in the brief before asking for a quote, which means what you need will be fully included.  3. Be aware that if you start making change after change that you risk the chance of being charged in addition to what has been quoted.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Vetro Design is happy to offer any Oneflare customer a free 2 hour brand health-check and consultation normally valued at $300 for free. To take up this offer please contact our office during business hours.

Question 12

What makes your pricing competitive?

Accepted Answer

With Vetro Design as your design partner, you have the best of both worlds… the creativity and polish of a large agency, with the responsive service of a boutique studio. This small  service offering gives you value without comprising the creative result.

Question 13

How do you normally charge for your service?

Accepted Answer

All our projects are charged on a fee for service basis which is normally quoted or estimated prior to the commencement of any work. We are always honest and upfront with our fees and our invoices reflect the quote, unless the scope of work has varied.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Vetro Design's creative strengths are diverse however our speciality would be in creative corporate communications which include strategy, branding and identity application and management.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 25 years industry experience and 12 years as owner and creative director of a boutique design studio. Your satisfaction and a great design result is our priority which is why we guarantee our results!

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