Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured for $20 million. Our Public Liability Policy is attached. Yes we guarantee our work, If you are not happy with anything simply give us a call and we will be right back to fix it.

Question 2

What do you like most about your job?

Accepted Answer

We love the outdoor physical nature of the work - keeps us healthy.  We enjoy our relationships with our decade old clients - we have been around for a very long time.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in business? Ae you insured? Are your employees security cleared. What other work do you dos in the area?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question is 'can you do it yesterday' ... Well no we cannot do anything yesterday but most times we can be on site within 2 to 3 days sometimes sooner. We certainly will do our best to give you a timely service.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Vertical Challenge have a strong record for trustworthiness and reliability check out the testimonials on our website. Once you use us you will never go elsewhere.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

35 years of experience in cleaning Sydney 's most exclusive homes. Discrete, respectful and honest service. Best quality work assured .

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Usually we would require a few images or to visit the site to inspect property.  Every building is different and many have difficult access issues which need analysis. However most times a few images will suffice. We can often get a good look at your property from Google maps

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Typically the first service is the hardest and slowest work, If you nominate for a periodic service we will offer significant discounts over the initial rate of up to 20%. Conditions Apply - must be a 3 monthly service of external glass with 6 monthly internal to qualify.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We guarantee to beat any written business quote by 10%. Also we offer significant discounts for scheduled periodic work after the initial clean.

Question 10

What makes your pricing competitive?

Accepted Answer

We are competitive within our trade and we offer great discounts to regular customers, particularly for 3 monthly services. Enquire about our periodic service planes.

Question 11

How do you normally charge for your service?

Accepted Answer

For private homes we charge cash, direct ETF or payment by Paypal. Commercial work is invoiced - payment with 14 days..

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We also do commercial work requiring Abseiling, Boom lifts or BMU's. Wall employees hold working at Heights certificates. We will do minor maintenance work. Also Anchor point installation and certification.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our highly trained honest employees have been with us for many years. All have police checks and work safely. Your glass will never look cleaner.

Vertical Challenge Pty Ltd

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