Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes my business is fully insured against all work that I carry out. All parts come with their own manufacturers guarantees.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My father was a builder so tradie life was in my blood. Fell into plumbing while travelling overseas. 20 years later I am still enjoying my job.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Turning up to a problem at a property where other plumbers have been to have a look at the issue and haven't been able to resolve the issue. Walking away from the job with a happy customer as we have been able to attend site and diagnose the problem!

Question 4

What do you like most about your job?

Accepted Answer

Meeting people. Standing back at the end of the job whether your work is about to get covered up or not and looking at your work and having pride in it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you capable of doing the job, how long will it take and how much will it cost. The professional should be able to answer these questions and give a fair price estimate.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you enjoy the industry you are in. My answer is yes, I have been in the industry for 20 years so I have met a lot of people and carried out a lot of different types of work commercially and residential. Looking back at the en of the job and having pride in your work is essential.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've been a plumber for 20 years in Sydney and abroad so I have a very good understanding of different situations. I pride myself on punctuality and my business is built on repeat business.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Good, honest, up front costings for jobs at cost effective rates. No job is too big or too small, we cover majority of the Sydney Metro area. We have all the most up to date equipment for all jobs.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Photos are always essential if a site visit is not carried out. This gives us a visual of the job which enables us to price the job a lot tighter.  As good as you can description of what is happening at the job site so we can have a better idea of what to bring with us when we arrive Customers full

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- If it's a leaking tap, possibly isolate the tap under the sink or vanity until we arrive - If it is a blocked sewer try and minimise the toilet paper use age till we arrive - If a tap is leaking, outsource a new one prior to us arriving so that time is not wasted when we arrive to fit the item

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a Free CCTV Camera inspection worth up to $100 with any blocked sewer that is raised through One Flare.

Question 12

What makes your pricing competitive?

Accepted Answer

We have looked taken a view of other plumbing companies in the Sydney market and have worked out a rate that best suits the customer demand.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge first hour labour and service charge and per hour after the first hour. Fixed pricing can be obtained upon request.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Sydney Water accredited for Back flow valve testing, installation and servicing. Thermostatic mixing valve testing, installation and servicing. Sydney Water accredited for Grease trap installation for commercial kitchens

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have completed courses outside of Tafe with Sydney Water which gives me qualifications for services that a lot of other guys don't have. I have completed Certificate 3 Trade and 4 Licence courses at Tafe. I have 20 years of plumbing experience here in Australia and abroad.

Under & Over Plumbing Solutions Pty Ltd

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