Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am insured with 20 million public liability and yes guarantee t he work, if some where the client is not happy or I missed on anything, I would come and fix it without charge.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As is said, I loved cleaning and had a passion, some times I used to help my friends, since they did not had time to clean and I thought there is an opportunity and it all worked out.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are couple of them. But one is always fresh on my mind. He is a big builder and today I am his official contractor. I got this lead from one of my franchise, it was Friday morning,his previous contractor ditched him, when out of the way worked through whole weekend to honour his commitment.

Question 4

What do you like most about your job?

Accepted Answer

Nothing succeeds like passion. I enjoy my job and that"s bring the best out in me and when I see my customers happy, I see myself rising to next level, since nothing is better than a smiling customer, Success always follows excellency.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The questions should be ;- 1) do you specialize in this job 2) one availability 3) Rough estimate of time required to finish the job 4) Have good references

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

General question is how much the job will cost and I answer them, they could give me an appointment, we could go through the job together and work out the best quote.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am very punctual and honour my profession with loyalty. Being successful with two franchise proves my worth, my team and business is growing, so expanding my networking.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My services is deliver on time with good quality and my quotes are reasonable. No job is big or small for me, its honour with integrity.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need inspection, exact details of job and the budget, so I can work out the best quote and make it easy for the client.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Inspection of property gives the exact idea of work. 2. More details of job, what exactly needed. 3. Budget of customer

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, 10 % discount on the next service or the second job given to me by the same client. It can be any cleaning job.

Question 12

What makes your pricing competitive?

Accepted Answer

Having two reputed franchise, one commercial and one residential, it comes with experience and quality to give a reasonable and competitive quote.

Question 13

How do you normally charge for your service?

Accepted Answer

I charge hourly and also job wise depending on the client requirement. I try to work in the best interest of clients.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in end of lease cleaning, regular clean of homes and commercial contracts,  Windows, oven, carpets are the key factors.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been in cleaning for last 5 years, I am officially contracted by couple of real estate people for end of lease clean, regular clean and doing commercial contracts. Own 2 franchise, one is residential and other is commercial. Have a number of references and reviews for my good quality of work.

CYP Cleaning Services and Maintenance

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