Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Business is insured and have public liability, I

Question 2

How did you decide to get into your line of work?

Accepted Answer

I grow up on a farm and after school and on weekends I would love to get into the backyard and build gardens, composts, make ponds and maintain the gardens. I enjoyed doing it then in high school I started to do my tafe courses in horticulture and it all started from that

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have had lots of happy customers that make the job more enjoyable, most recent was a retired couple that would make me morning tea and lunch every day and also buy treats for my dog

Question 4

What do you like most about your job?

Accepted Answer

I love the fact that I work outside and can turn a piece of dirt into a lovely yard for the customer to enjoy for many years, I have a Siberian husky and he is my number one worker so he comes to every job and keeps me smiling

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The materials that the trade person is going to use, as one persons quote might vary as they are using cheaper materials.  If the type of design they want will suit the conditions to the area,

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What variety of turf to choose, there is no 100 percent right answer as each area and yard can have different factors, cheapest option is wintergreen couch but it's highly invasive and needs lots of maintenance to keep it at its peak, sir Walter buffalo is your best allround turf but if you have lots of dogs it gets damaged easy as its not a high traffic turf, for shaded areas palmetto buffalo is great and looks the same as sir Walter buffalo

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Very honest and upfront, always try and make the customer happy, always leave the job clean and tidy and communication is the key to keeping the customer happy and in the know

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Honest, affordable rates, discounts for pensioners and serving military and police

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A good description of what a customer wants, measurements of areas for pricing and material costs, I am happy to come measure the area to get accurate measurements to give you a obligation free quote

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer can save money by having the yard or area that's going to be worked in clean and free of  obsiticales, clean out any leftover building rubble and to roughly level the ground, for example a good way to save is if your after a reticulation system installed, I can mark out the area that needs to be dug out and you can dig the trenches and once done I can come install the reticulation and saves on labour costs for the customer

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Winter special till the end of August, get 20 percent off all labour costs!!! That's right 20 percent off only till the end of winter so book in now so you don't miss out.

Question 12

What makes your pricing competitive?

Accepted Answer

Being fast and efficient, charging out material at cost price with no hidden mark ups, quality work at a fair price, you will always find someone cheaper but the quality of work then suffers so always be careful of a quote that seems to cheap

Question 13

How do you normally charge for your service?

Accepted Answer

I charge any material needed at cost price what I pay for it, itemise each different cost down and work out the labour separate so people know what money is going where. Depending on the job it can be a meter rate for example if it was for paving

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in all aspects of reticulation from installation of main water or bore water pumps, only use quality parts and do repairs on exisiting reticulation and fault finding

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

10 years landscape background, certificate IV in horticulture, skid steer ticket, certificate II in chainsaw operations, herbicide/ pesticide commercial spray ticket

Top Dog Landscaping And Reticulation

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