Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our company is operating since 10years ago surely it is insured and we definitely guarantee our work. We can provide insurance details and supply them to the customers if its needed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decide to get into my line of work because I have 25 years experience in the cleaning industry. Also held managing and supervising in cleaning services. Thats why I decided to build my own.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Once I had a customer that spilled something on her carpet that makes it look awful. She's very upset and down thinking that the stain wouldnt be gone. But she was surprised and very happy when we done it, stain was gone. Until now, shes one of my customers.

Question 4

What do you like most about your job?

Accepted Answer

I like most about my job is seeing the difference before the job and after the job. And also putting smile and happiness to customers face. By these, we surely can say that we done a great job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The questions should a customer ask to hire the right service professionals are what kind of job, price of the job and how guarantee is the work. By these questions customer can tell who is the best to choose.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers mostly ask us to do job at our best, and we answered them by doing the job not only with our mind but also with our hearts, giving five star services for comfort home living.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I can say that i am most reliable and trustworthy person in this job by having loyal customers over the years. Because they know that we do not only give good services but also trustworthy to this job. We do our job not only on our mind but also with our heart.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

A customer should hire us over another service provider because our company guarantees to deliver, " five star cleaning services for comfort home living". And we always do our best to meet the customers need.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical things that our company needs to know before we can provide a quote to a customer are by the "size of the job", "what kind is the job" and "how dirty is the job".

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer can save money before we start our work with these 3tips: firstly by choosing our company, secondly by listening to what price we need to give them and lastly by trusting us.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our company would like to offer to first time Oneflare customers a 10% discount for "carpet dry cleaning".  We also give 10% discount for the customers who ring at christmas season.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we're not the cheapest and we're not the most expensive. Our pricing is fairly price and guaranteeing five star cleaning services.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge for our service through: "cash" for customers who can provide instantly or pay by "cheque" for customers who dont have the cash. We charge or give price depending to the size of the job and what we need to do.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The particular aspect of my trade/industry that we specialise in are "carpet cleaning" including: ( steam and and dry). Also we do "house vacate cleaning" and "office cleaning".

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 25 years experience in the cleaning industry, work for several big companies including: "Berkeley Challenge" and "R.MIT". Also, i've held supervision and managers positions before opening Tonys Five Star Cleaning Company 10years ago.

Tonys Five Star Cleaning

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