Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry public liability insurance for $20 million dollars and we are licenced through the PPCA. We also guarantee our DJ Service to be the best in Sydney and the surrounding suburbs.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decided about 25 years ago to enter the world of DJing and MCing. I have a passion for music and all my DJs are trained the same way to ensure we deliver an impecible service to you, the customer. We have since moved into photobooths and now live entertainment from soloists through to 6 piece bands.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

It all started with your great Uncle Mike. It was your cousin’s wedding and a big affair. The wedding was beautiful, the reception hall elegant and the bride more beautiful than anyone had ever seen. You told her to find professional MC hire in Sydney but since Uncle Mike had always been the heart of every party, everybody thought it would be fine to just ask him. Now the beautiful ceremony, the elegant reception hall and the stunning bride is not what everyone is talking about. No, the biggest talking point to the guests on that fateful day is still Uncle Mike, the MC for the occasion. He was rude and crude and before long he had the bride in tears. And those were not happy tears.

Question 4

What do you like most about your job?

Accepted Answer

The best thing about my job is ensuring my clients and guests have a fantastic time at their function. I really enjoy talking to my clients about what they looking for and delivering a great service time and time again.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. How many years have you been a DJ for? 2. How many parties have you done? 3. How many weddings have you performed at? 4. Can I see your testimonials of past performances?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question I get asked is what price do you charge? But when booking a DJ service it should be about getting a quality DJ at a reasonable price. There is no point in hiring a really cheap DJ who turns up with equipment that is poor quality, has a poor music selection or simply has no idea what they are doing.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Pumphouse Entertainment has been providing entertainment for the last 25 years and we have seen it all. Our reputation follows us wherever we go. We guarantee to have the DJ there on time and every time. I will personally ensure this happens and keep in phone contact the whole way from start to finish with you.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Pumphouse Entertainment has been providing quality DJ Hire over the last 25 years for Weddings, engagement parties, birthday parties and other large scale events. When you hire us we provide the latest Professional DJ equipment, advanced lighting and all music genres.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. What is the location of the event? 2. How many hours do you need the DJ for? 3. Do you need a Master of Ceremonies? 4. What is the start and finish times of the event? 5. What type of music do you require? 6. What type of function are you having?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Try to do as much as you can yourself. 2. Organise your own Master of Ceremonies 3. Organise your event at home rather than a function centre if possible.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

ONEFLARE customers are entitled to a special discount rate for 5 hours (Sydney Metro. Not NYE). Pumphouse Entertainment can bundle packages together like DJ and photobooths with great discounts.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer a quality service and offer advanced lighting for FREE and back that up with direct phone contact with your DJ. Our website is fully interactive which makes it even easier from selecting music to planning the event. We will also price match if we can.

Question 13

How do you normally charge for your service?

Accepted Answer

Our party prices are extremely reasonable, just contact us to find out. Please contact us for a quote on our Wedding packages as prices can vary depending on location and extra inclusions into your Wedding package such as a Master of Ceremonies. Our Wedding prices are very affordable so please contact Dave for more information. Our advanced lighting is FREE of charge.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in a range of different services which includes:  - Jukebox hire - Photobooth hire - Party DJ Hire - Wedding DJ Hire - Corporate DJ Hire - Club DJs - Kids Birthday Party DJs - School formal DJs - School Disco DJs - Engagement Party DJs - Live Entertainment - We have photographers, Master of Ceremonies services and event planning support available. We like to think of ourself as a one stop shop.   We include FREE lighting in all our packages.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Pumphouse Entertainment has been in business for the last 25 years and we are market leaders in DJ Hire. We specialise in Wedding DJ Hire but we also have many DJs who specialise in parties, club and pub DJ Hire.

Pumphouse Entertainment PTD LTD

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