Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we are fully insured ( $20m public liability)  yes we guarantee that you will be 100% satisfied with the results

Question 2

What do you like most about your job?

Accepted Answer

Making people happy and making them feel important, buy doing the best possible job when cleaning their home. This, in turn, will give you job satisfaction.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

" Who is the most important to your company? the client or the employee? They should say " the employee". Why?... As Sir Richard Branson said" a happy contented employee will bring happy and contented clients"

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The success of my business requires me to be reliable and trustworthy and nothing less! That is why we say that " your satisfaction is OUR guarantee of continued business"

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

• we continually have an “eye for detail” and do not cut corners • we will offer extra services ( eg: cleaning of a/c unit filters, this goes towards a healthier work environment and a more efficient a/c unit ) • where possible all products used will be environmentally safe

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

number of bedrooms, number of bathrooms, number of living rooms, highset or lowset, the general condition of the house. any extra work required on top of the clean,

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

ensure that loose item ( toys, etc..) are picked up and we have an uncluttered area to work in ( this saves time and also is safer for the cleaner) ensure that bench tops, table tops, etc.. are cleared of clutter,  ensure that pets are outside

Question 8

What makes your pricing competitive?

Accepted Answer

We offer a “premium clean”, our bar is set high and we guarantee our standards do not fall below that bar, “your satisfaction is our guarantee of continued business” We know, without a doubt that you will be fully satisfied with our results!

Question 9

How do you normally charge for your service?

Accepted Answer

either cash on the day or direct deposit into our account, We are not fussed either way , it will be left up to the client.

Tista Cleaning Services

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