Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured , and we guarantee that we will do a great job for you.  Please ask us how we can help find hidden money in your business.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. The jobs can be completed either electronically/remotely or in person depending on travel from Port Albert, Victoria.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

This is a common sense scenario. If you have any symptoms that may or may not be corona virus - just stay home.

Question 4

How did you decide to get into your line of work?

Accepted Answer

The severe lack of commercial jobs meant there had to be an alternative. Oneflare is that alternative!  It's a great service !

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

I recently completed a small job for a Oneflare client whom was initially very uncomfortable about working online through email. I took the time to explain to the client that I was an Australian CPA whom followed an industry code of ethics for Accountants.

Question 6

What do you like most about your job?

Accepted Answer

I really like the variety of people I come across in my job and am able to help.   Many customers relate to the fact that great help is difficult to find.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should be asking if the service professional is an Australian IPA, CPA or CA with a public practice license. You should also be asking can  you do more than tax and bookkeeping.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly ask above saving money - of course there are a variety if answers depending on the circumstances. One common theme we find is that many prospects and clients spend money on emotion not fact. This is a recipe for overspending.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

22 years of excellent accounting and finance experience, numerous awards and certifications mean we are the best for your job.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We are online business specialists with our own online e-shop of services on a mobile app.and a website. We are also dual members of CPA Australia and the Institute of Public Accountants.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Job specifications and the location of the job in that is it onsite or offsite - or a combination of both.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save time and money before work is started please ensure you have a clearly defined position of what you want from us so we can help you in the best manner possible.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Download our mobile app for free from Google Play for Android - https://play.google.com/store/search?q=Thomas%20Services&c=apps , or on the apple app store at - https://appsto.re/au/JZWV-.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is more competitive because its based upon what the client actually wants not want we want.  You just pay the fees of services you require and not add-ons that are irrelevant.

Question 15

How do you normally charge for your service?

Accepted Answer

Value pricing fixed fees. Just pay for what your need and no surprise that you'd often have with an hourly rate.  You can begin to budget and manage your business with confidence.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We link these to online accounting systems like QBo or Xero so you the client can sit on the beach and run a business with full services like Financial Planning, Accounting, Payments, Contracts Management and a whole lot more.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

More than twenty years of professional and industry experience that included an employee of the year award in 2006.with Hays Accounting and Finance as a Temporary employee through Shell Oil Company. Awarded the 2021 Crypto Accountant of the Year by Corporate Vision small business magazine, in Australia.

Thomas Service Holdings Pty Ltd

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