Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Without a doubt.. We are insured, plus we give an unprecedented seven year installation tradesmanship guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Very early-on in my business, I had a fellow electrical contractor friend who had the contract to install heating & cooling systems, but could not figure-out how to make these 8-wire controllers work properly, so I helped him out. He called me again the next month, because he had a different controller that he could not make work. Helped him out again. In the proceeding twelve months, he called for help so many times that he said, "You may as well keep this contract, because I cannot work these controllers out"..... And so began   THE SWITCHDOCTOR Heating & Cooling Installations.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favorite customers are my children.  For one thing, they always get "The Best Deal", and when I do installations for them, they repay me with meals, visits, grandchildren & happy times.

Question 4

What do you like most about your job?

Accepted Answer

After installing thousands of A/C's over the last 34 years, I have to admit that most of the installations are very similar, but the customers are ALWAYS different & fascinating. The customer interface is what I enjoy most about going to work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The question that I get asked mostly, is :- "How long have you been installing A/C's for" ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"Will I supply a Compliance Certificate" ? and ... 'Am I registered & licensed " ? and ... "Do I have Public Liability insurance" ?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The best form of advertising is satisfied customers. we have thousands. We do not have any affiliations with any particular brands, so we will not be "Pushing"  any particular brands. If you have already bought your unit :- Great...We can install any brand of unit. We can also pick these units up from the retailer, to save you time & effort, plus having to hire a trailer.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are the only heating & cooling business servicing the entire greater Geelong area and surrounding towns, that give a 7 (seven) year tradesmanship installation guarantee.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of building construction. What systems are the customers looking at getting installed.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money, firstly get the correctly sized unit for the installation :- Too small a unit will struggle in extremities, whereas a unit too big will "Cycle" too often. Secondly, select a brand of Air Conditioner that you are comfortable with, whether it be a "Name-brand, or a "Bargain-buy". Then get the correct position for the unit to be installed in :- a large unit that is incorrectly placed will cost more to run, than a smaller unit that is in the ultimate position. Lastly.. Select a unit that will cost less to run, because a purchase saving of $50.oo may be replaced by an increased running cost of $50.oo per year.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will offer a $40.oo discount on each customers installation, who quote having used OneFlare.

Question 12

What makes your pricing competitive?

Accepted Answer

I've been in business since 1980, with thousands of satisfied and repeat-customers . We are governed by the air conditioning retailers, who set the installation costs, 95% of the time. We do not brag about being the absolute cheapest, but we do say that all our jobs are guaranteed. Would having a saving of $30.oo give you peace of mind in seven years time if you cannot get the cheaper installation contractor to return to rectify a faulty installation?

Question 13

How do you normally charge for your service?

Accepted Answer

Usually a quoted price is better for the customer, as this allows the customer to know the total cost of the installation up front, with no surprises. If there are a great deal of "Unknowns" with the installations, then these will be costed & the customer informed, before we go ahead... No surprises.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specializing in all types of heating & cooling installations,  Eg Split-systems, Split-ducted systems, Add-on coolers, Evaporative Chillers, Box & window units, Cassette roof-mounted units, Multi-head systems. Gas ducted units .

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I've been an electrical contractor since 1980, specializing in heating & cooling installations.

The Switch Doctor

Business contact details

Business description

Browse home appliance repair experts by suburb

Services

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps