Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

all of my business is insured and up to date , all paint work is guaranteed so yes to all the above. always ask this question as it is good to know this may differ with different people.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Family business, trained old fashioned hands on by my own grandfather which turned into a great long lasting relationship and then to tafe. I enjoy all aspects of my work and was taught pride in the workplace.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

helping a recently widowed pensioner, she was so confused over colour choice so I made a cup of tea and sat down with her and helped her choose a new colour for her bedroom

Question 4

What do you like most about your job?

Accepted Answer

As a painter all aspects of my job I do enjoy, each job is different and the people are different so sometimes this can be also a challenge. I look forward to a new day every day

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

reviews are an excellent way to establish a painter, but also word by mouth as well as licences and qualifications ask as much as you can, that way your assured you have the right tradie.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

the most common question is this the right colour? this is such a personal choice and there is no right or wrong answere. I work with colour everyday so I like most colours. it depends on the area of the house darker colours can really age an area.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As I have a lot of respect for my clients, I tend to get the same back in return , you do reap what you sow, and I see so many other trades leave rubbish and lunch wrappers on site,,, I always leave the place as I found it neat and tidy

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have had over 30 years combined experienced in the industry. We are professional at all times, we do not short cut our clients, on coats of paint applied or things that should be done. We have provide honest Australian service and go above and beyond in all our dealings with our potential clients we want them to be a part of our painting family. we want our clients to come back again and again.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I always personally scope out the area to be painted. It is good to do this with your own eyes, so I like to be on the jobsite looking at this personally before I do a full quote ,, this is the same for me on every job.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

please remove furniture where necessary do not try and patch and repair yourself do not pre buy the paint let us do that fore you as some paints are better than others.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

we provide all customers, clients, business, companies with free quote service. This allows us to meet you and assist you in colour co-ordination, it also helps us to get to know you better to provide you with the best service possible

Question 12

What makes your pricing competitive?

Accepted Answer

we are honest and reliable in all  of our work areas. over 25 years experience as a family business and we do not do shortcuts like one coat when 2 are required. we gap and fill where needed.

Question 13

How do you normally charge for your service?

Accepted Answer

we use direct deposit or cheques or cash for all of our services and on big jobs we do require a deposit. this can all be arranged prior to the service being done. just ring and inquire

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialise in all areas of painting and decorating. included is heritage work hard to find colours which we colour match by hand. we provide small plastering repairs as well as hanging wallpaper and granosite work

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

trade qualified painter and plastering service, provide wallpapering as well. Qualified in restoration heritage work over 25 years experience. colour match by hand, expert in hard to do finishes

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