Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured for both Public Liability and Work Cover All our work is fully Guaranteed and full refund will be given if not satisfied

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always loved animals and especially dogs, I have  owned dogs all my life  and groomed them  myself at a very young age.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Once this elderly lady walked into the Salon and stated that she was very lonely and would love a dog as a companion. While she was in the salon one of our regular clients came in and over heard the conversation and then offered the elderly lady one of her new puppies from her dogs litter. This was such a great moment to witness seeing the happiness on the ladies face that she was getting a puppy as her new friend.

Question 4

What do you like most about your job?

Accepted Answer

We are all dog lovers and we treat our clients dogs as if they are all part of our family. It is such a rewarding job to be able to take care of all our clients dogs, whether it is a wash and dry, tidy up or a full groom. We pride our business on making sure our clients are very happy with our service.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have all the required insurances in place. Are your dog groomers experienced and qualified. Are your prices competitive to other dog groomers Do you give a money back guarantee

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is the price is for a full dog groom  -  refer to price list on website What does a full groom include  -   refer to website How long does it take to complete a groom  -  give client an estimate time  What style of cut do you recommend -  show client before and after photos of previous clients dogs

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our business has been  operating for over 10 years in this local area,  We have built up a very good relationship  with our clients over the years and they continue to come back with their pooch on a regular basis.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have an modern Grooming Salon with experience staff and offer a full dog grooming service, We also offer free pick up and delivery services that none of our competitors offer.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type of breed of dog,  The size of dog The condition of  the dog eg. in need of a clip, fur is matted  The service required eg. dog wash and dry, tidy up and clip or full groom.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Book Online through our website. Call out 24 hour hot line 93910178 Book our FREE pick up and delivery service. Become a VIP customer.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer all puppies under 16 weeks old their first Groom FREE. Pensioners get $5 discount, DIY dog wash is $10 for 10 Minutes

Question 12

What makes your pricing competitive?

Accepted Answer

We regularly look at  our competitors prices to make sure we are competitive on price, We are ahead of all our competitors when it comes to quality of work and customer service,

Question 13

How do you normally charge for your service?

Accepted Answer

We charge for $20 for a wash and $65 for a full groom for a small dog Prices change depending on the dog size and the condition of the dog

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specializing  in all aspects of Dog Grooming including washing and drying, nail clipping, washing ears clean, full brush outs and breed  styled clips.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Manager has over 10 Year experience in this field and has all the required certificates.  she is supported by excellent trained staff,

The Pooch Beauty Salon

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