Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Like all professional practices we are insured as it is a statutory requirement to maintain insurance and complete professional development hours each year, we guarantee quality of our work subject to the client providing full and complete and accurate information for us.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Enjoyed numbers from a young age and just expanded into the challenging are of taxation and advisory work.. we all know that expression "number cruncher"

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Love the success stories of the small business that becomes a large business as a result of the help they received from their accountants and the clients that have been with us for decades because they have been happy with the service. That phrase that comes up regularly " love your work"

Question 4

What do you like most about your job?

Accepted Answer

Dealing with a vast range of clients who are happy with the services that are provided to their business and refer their friends and family as a sign of their satisfaction

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A client should ask the accountant about their experience in the particular field or industry the clients operate in, to determine if the accountant is sufficiently knowledgeable.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question are regarding charges and the time taken to complete the work and our response is to provide them a fee estimate and a timeline for completion subject to the client providing then information as needed.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Mischel & Co is a premier accounting firm established in 1978 with a long history of providing high-quality accounting and financial solutions.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Mischel & Co is a premier accounting firm established in 1978 with a long history of providing high-quality accounting and financial solutions.  Mischel & Co has built a reputation for being a dynamic provider of integrated accounting, business and financial services to both the small and medium bus

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The usual information that is required the details of the  type of business ,  the accounting system they use,  the history of lodgement and payment of tax a copy of any prior year financial statements

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers who are prepared when providing us financial information and have all their paper work in order and ready will see that there are cost efficiencies.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All Oneflare customers will receive the initial discussion relating to their business needs at no cost and our fees will only commence after we establish what the clients requirements are and they formally appoint us.

Question 12

What makes your pricing competitive?

Accepted Answer

We charge appropriately for the level of service and expertise we provide, we do not attempt to be the cheapest but strive to be the best.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge on an hour rate or fixed fee once the clients requirements are established and support our work by detailed time records

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have a long history of tax and business advisory services including computerised accounting applications and cloud based accounting systems to record your business transactions.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our directors have over 40 years and 20 years of experience respectively in the tax and business advisory services area whilst all of our staff are fully qualified accountants

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