Question 1

How did you decide to get into your line of work?

Accepted Answer

I was working for a big company and realised that I missed working directly with people.  I also saw a niche that needed to be filled as the web has taken over for customers finding businesses, and yet many businesses were unprepared and missing out on massive opportunities.  So I decided to step in.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

A client should be asking the provider what is included in their service and how it meets their needs.  Will the website be easy to navigate?  Look professional?  Attract leads?  Does each webpage have a clear purpose? A good service provider will not just make a pretty design but will code the site for optimal SEO and function.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I am commonly asked about timeframes.  As we offer personal service we are able to get to the heart of the project quickly and can meet almost any deadline thrown at us.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am a small business owner that thrives on helping other small businesses.  I am not a salesperson so most of my work is through word of mouth.  I rely on the quality of my work to encourage others so you can count on it being excellent!

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

The Marketing Creative is a boutique agency so we offer personal service and the time required to create a truly brilliant web presence that actually works.  Some of our competitors focus on pretty design with no function, we are about creating something that actually gets you more customers to your door.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We usually need to know what the business objectives.  What are they trying to achieve online - brand awareness, new customers or something else?  We also need to know the current website address if there is one.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clients can save money by taking stock of the following: 1.  Why do they want the service?  Knowing the purpose will help us ensure the website, social media, etc are fit to serve. 2. Think about what you want it to look like?  If you are building a website then look at others that you like, think about key colors and the audience to which his is targeted.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discount

Question 9

What makes your pricing competitive?

Accepted Answer

My pricing is competitive because my services are designed to achieve targets.  Be it new leads, higher conversions, brand awareness or the like, our products and services do what they are meant to do so the value to the client is very high for the price charged.

Question 10

How do you normally charge for your service?

Accepted Answer

We prefer to charge a flat fee for any service so that is completely clear what the costs will be upfront.  We will provide time estimates and a statement of work to clarify exactly what is to be provided.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are primarily consultants which allow us to find the specific areas that a business needs to address in order to grow and improve.  We save clients money by only focusing on what is needed rather than doing something because every says you 'should'.   We also have a strong focus on web design.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I bring a unique mix of marketing, project management and digital media skills to any project which allows me to provide clients with a well rounded approach.  My work as a Senior Project Manager for a top London firm provided me with the expertise to manage projects to deadlines and budget.  My marketing background allows me to offer more than just website design, but to ensure  any services provided fit together within a marketing plan and they function to purpose rather than simply looking pretty.  My web skills are high level and whether the work is done by myself or my team it is of exceptional quality and standard.

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