Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully Insured, and our work comes with a 100% satisfaction guarantee or we will return to rectify any matters free of charge (within reason).

Question 2

How did you decide to get into your line of work?

Accepted Answer

As a child I was always in the garden, most of which I was taught was learned from my grandparents who were seasoned professionals in the garden. Books and Google extended what I knew and after 15 years in the building industry I have combined it with my passion of gardening into this field of work.

Question 3

What do you like most about your job?

Accepted Answer

The outdoors and transforming the unloved into a piece of art. The first thing people see when they come to your home is the front yard, let's make it inviting for them

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What do I get for the price? Are there any discounts on return services? What if something goes wrong? Even though you charge less per hour, how long will it actually take to complete the job?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

It is often asked what exact services do we provide? Mowing, edging, snipping, hedging, mulching and much more. Everything we do can be found on our website at www.thelocalgardenfairy.com.au . Alternatively you can call, sms or email us from the details provided on this site.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Pride and care is taken with all work that is carried out. If the job isn't right it will be rectified and no additional charge, within reason. Detailed quotes can be given with a breakdown of each individual service so you know what your paying for.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We provide the best services around. Not happy with the job? We return free of charge to rectify any issues (withing reason of course)

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The work to be carried out? Are you looking for return services? Photos can be sent for a rough estimate in some cases. What is the property's location?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Call for free advice. Make sure there is clear access to the property areas to be maintained. consider long term options where possible

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

if you recommend us to a friend, or leave a review on any of our online pages you will receive a 10% discount on your next service.

Question 11

What makes your pricing competitive?

Accepted Answer

We are happy for customers to get other quotes and in some cases we can beat their prices. We can also explain what our services include in comparison to other quotes that may not be clear on what you actually get for your money. We also offer packages that can save you up to 10% on services.

Question 12

How do you normally charge for your service?

Accepted Answer

Jobs are normally quoted by the job, this way there are no extra fees or charges even if we do run overtime.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

With the combined skills of multiple trades in building, pruning, horticulture and handyman services you can be sure we know what we are doing and will provide advice for free via any of our listed contact methods.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

A combined knowledge of 15 years in the building industry, 7 years in the pruning industry, 5 years in horticulture and 10 years in handyman services make for an experienced team of highly motivated workers that know their job and do it well.

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