Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we do have Public and Product Liability Insurance as well as workers compensation insurances. Our staff is food safety supervised. We can guarantee for the quality of our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have studied business management and have been in the hospitality and events industry forever. I just like working with food and beverages and creating cool concepts around them.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We managed a series of Berlin style warehouse parties for Jaegermeister. We had bearded transvestites, live tattoo & graffiti artists, art installations, DJs flown in from Germany, Jaeger shotglasses moulded from ice - you name it. Legendary events for a very creative client - we made them happen.

Question 4

What do you like most about your job?

Accepted Answer

I love creating special customer experiences and exceeding customer expectations. Having happy customers, getting great feedback, recommendations and positive word of mouth is what we love.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you done this work? What are some of your best-known clients? What do you like about your work ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you cater inside offices? Yes ! We have catered pretty much anywhere including construction sites. Do you offer gluten-free, vegan and vegetarian options? Yes, of course! Do you offer kosher and/or halal options ? Yes!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have many years of experience in catering & event management. Originally being from Germany reliability and trustworthiness come naturally to us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We specialise in rustic to modern German inspired events such as Oktoberfest, Bierfest, Winterfest, Christmas markets, school fetes, Karneval, Eurovision song contest parties, Australia Day, Melbourne Cup, Bucks nights, Hens nights, Christmas in July, Apres ski parties and many others. We are open f

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location including description of the site, date, time frame, how many guests, services required from us for the event etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We can advise on a number of ways for the customers to save money if they should be on a tight budget. This usually involves taking on certain services themselves (e.g. purchase their own kegs) and us supplying other services (e.g. providing a tap system for the keg).

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer free non-alcoholic beverages for all first time Oneflare customers that book a catering service with us. Conditions apply.

Question 12

What makes your pricing competitive?

Accepted Answer

We have low overheads and deliver a number of different services which enables us to keep cost for individual services relatively low.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually charge a per head cost over a pre-arranged time frame for food and bar catering services. Entertainment, event styling and hire equipment gets quoted on a per case basis.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

German catering & event management. Our mobile bar services specialise in imported German beers and locally brewed craft beers. We also offer a great selection of wine and spirits.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 10 years of experience in catering & event management. We are German and so in the best position to deliver truly authentic experiences.

The German Hut Catering & Events

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