Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured company and all our work is guaranteed. - 10 Years on all Colorbond materials - 5 Years on all powdercoated materials - 12 months on all Fencing and Gates installations

Question 2

What do you like most about your job?

Accepted Answer

We enjoy installing great fencing and gates and the satisfaction the customer gets from our services. Being honest and reliable to our customers.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

When comparing quotes between different companies follow these simple rules; - Compare apples with apples - Ask how deep the posts will be installed and how much concrete on each post. Min 600mm deep with 40kg of concrete or for high wind areas 900mm deep with 60kg of concrete.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What's the best way to look after your fence and gate; - Here in Perth we have a lot of salt in the air from the ocean, so it's best to hose the fence or gate off with fresh water every 3-6 months. - Why is my self closing gate not closing any more? The hinge can be easily adjusted with an allen key

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We guarantee the best quality fence for the best. Our customers are our asset to the company and will always come first. If you have any problem or questions regarding the work that was completed we will always be there to help or justify, if they are not up to your standards :-)

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The 3 best ways to save money and make our job easier; - Locate all under ground services; plumbing pipes, retic pipes, electrical cables, gas pipes etc and let us know about them - Remove any items on or close to the fence. (trees, plants, pergolas etc) - Have power and water available for us.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer the following to all of our oneflare customers; A $100 discount on all fencing, if mentioned during the quoting process.  1 free upgrade kit to all gates in the value of $59 if mentioned during the quoting process. Free delivery on all supply only materials in the Perth Metro Area only.

Question 8

What makes your pricing competitive?

Accepted Answer

We know our competition well and charge accordingly. We believe the cheapest isn't always the best. There are lots of ways to cut corners and save $$$ here and there without you noticing.  We guarantee the best job every time which might mean that we won't always be the cheapest but the best finish.

Question 9

How do you normally charge for your service?

Accepted Answer

We usually charge per job, every job is a little bit different depending on the size and what is required. All our on site measure and quotes are free, so not to worry, we can normally get to you within 24 hours.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in; Colorbond Fencing and Gates Aluminium Slat Fencing and Gates All Domestic, Commercial, Development work welcome Old Fence & Gate Removal (super 6, asbestos, steel, aluminium etc)

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 50 years of experience in the fencing industry combined. We are all from qualified trade backgrounds, carpenters, brickies, roof plumbers, etc We all have the same focus in mind, to listen to our customers needs and install a great fence or gate every time.

The Fence King Pty Ltd

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