Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decided to start my own cleaning company 7 years ago because I saw the need for a high quality cleaning service. It requires absolute dedication to provide consistency and outstanding results. Myself and my team have that dedication and vision!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a client that said they had to convince their Husband that they required a cleaning service. I spent quite a bit of time with them explaining how my company works and the type of service I provide. They started with my company 6 years ago and the Husband is definitely converted to loving the whole cleaning experience.

Question 4

What do you like most about your job?

Accepted Answer

I love meeting new people and providing a service that I am really proud of. I feel proud of the team that I have working for me. I have a very hands on approach to my business and know all my clients. There isn't one home I haven't cleaned myself. I am very supportive to my clients and my team to ensure everything runs smoothly. Communication is the key to developing long lasting relationships.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you reliable, are you consistent, is your team supervised, how do you monitor consistency, do you supply the cleaning products and equipment?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I provide my own cleaning products?  Do I provide a replacement cleaner when their allocated cleaner is dick or on holidays?  Do I provide the cleaning equipment?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have clients that started with my company 7 years ago which says a lot! Almost all my new business is from word of mouth, which I feel says a lot about the type of service I provide. Word of mouth referrals is invaluable.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because I have been in business for 7 years and understand what is required to provide a Reliable, Efficient, Meticulous Cleaning Service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is important to know how often the client would like the cleaning to occur.   If they have a preferred day for the cleaning to occur  Access to the property including alarm codes if applicable.   Whether the client would like the cleaner to use their products or the cleaners products.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Working out what are your priorities for cleaning before making an appointment to obtain a quotation.  Being organised for the cleaner to commence.  Communicating your requirements and preference for your desired day.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I offer a 10% discount to every new client. If the client refers my service to a successful lead, I offer them a complimentary oven clean, which everyone absolutely loves!

Question 12

What makes your pricing competitive?

Accepted Answer

I offer a very reliable, efficient, honest cleaning service. I charge for a job that is a fair and reasonable price to meet clients expectations,

Question 13

How do you normally charge for your service?

Accepted Answer

I quote each job at a time that is convenient to the client. I feel it is a very valuable experience for the prospective client to meet me and ask as many questions as they like.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic Cleaning, Commercial Cleaning, Vacate Cleans, Bond Cleans, Pre Sale Cleans, Window Cleaning, Carpet Cleaning, Gardening Services, Builders Cleans

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I provide training for my entire team and attend the first couple of cleans with the allocated cleaner to ensure everything is perfect. I have done all my clients homes myself at one point, so I completely understand my clients needs.

The Dream Clean Agency

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