Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

While we do not carry insurance, we stand behind all our work with a 100% satisfaction guarantee, which includes a real estate satisfaction guarantee. Additionally, in the rare event of any breakages, we ensure prompt replacement.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we will not require customers to share their COVID-19 vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Our COVID-19 measures are tailored to the preferences of each client. We accommodate requests such as wearing masks if desired, adhere to stringent hygiene practices, and ensure all our workers are fully vaccinated. We kindly ask customers to notify us in advance if they have COVID-19 or flu symptoms, as we prioritize the health and safety of both our team and clients to maintain our service continuity.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We chose to work in cleaning because we've always enjoyed keeping spaces neat and tidy. It's fulfilling to see the immediate results of my work, and we appreciate the flexibility and variety it offers.

Question 5

What do you like most about your job?

Accepted Answer

What we like most about my job is making clients happy. Seeing the satisfaction on their faces when they come home to a clean and organized space or when they walk into their office and it's spotless, that's really rewarding for us. It's knowing that our work directly improves someone's day and makes their life a little easier.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Do you use commercial or household chemicals? 2. What environments have you worked in? 3. How do you remove mould from silicone? 4. Do you have much availability? 5. Will it be the same cleaner every time?

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. What services do you provide? Residential Domestic Cleaning, Residential and Commercial Bond Cleaning, Residential Spring Cleaning, Commercial Office Cleaning, Residential and Commercial Window Cleaning, Event Cleaning, Away from Home Services. 2. How much do your cleaning services cost? Domestic cleans, office cleans, and event cleans start from $55/hr (minimum of 2 hours labour), Bond and spring cleans start from $65/hr (minimum of 10 hours labour). Carpet cleans start from $25/room. Oven cleans start from $60, Window cleaning prices vary, but there is a minimum charge of $110, unless included in a service exceeding $110, 'Away from home' services start from $50/hr (minimum of 2 hours labour). Note: All prices are subject to change. 3. Do you provide cleaning supplies and equipment? Yes, we supply all necessary chemicals and equipment for all the services we offer. 4. What areas do you service? For weekly and fortnightly cleans, we service the following suburbs on the Sunshine Coast: Noosa Heads, Noosaville, Tewantin, Sunshine Beach, Sunrise Beach, Castaways Beach, Marcus Beach, Weyba Downs, Peregian Beach, Peregian Springs, Coolum Beach, Mt. Coolum, Point Arkwright, Yaroomba, Marcoola, Mudjimba, Pacific Paradise. For non-regular cleans, we service all suburbs within the Sunshine Coast region.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What sets us apart as the most reliable and trustworthy choice for your cleaning needs is our extensive expertise, honed over more than a decade of combined experience in diverse environments, including resorts, construction sites, offices, industrial facilities, commercial spaces, residential properties, and more. Our proficiency in utilizing commercial chemicals and equipment underscores our commitment to safe and effective cleaning practices. Moreover, our unwavering dedication to delivering exceptional results is exemplified by our guarantee of 100% satisfaction.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Choosing us over other service providers offers distinct advantages. As a locally owned and operated small business, we prioritize continuity and trust by ensuring you receive the same dedicated cleaners each time. Our commitment to transparency and convenience is evident through our no-fuss fixed pricing. With our unwavering dedication to excellence, we back all our services with a 100% satisfaction guarantee. Additionally, we offer complimentary consultations and quotes, empowering you to make informed decisions without any financial commitment. By selecting us, you're not just hiring a cleaning service; you're investing in reliability, consistency, and peace of mind.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before offering a quote, we'll need to know the type of service you require, your expectations of the clean, the property address, and if you have a specific budget in mind. These details ensure our quote is accurate and tailored to your needs.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To help customers save money, we recommend: 1. Tidying up beforehand. 2. Informing us of any extra work needed. 3. Maintaining general cleanliness, like using a squeegee after showering.

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

1. 10% OFF Bond Cleaning Services: Unlock 10% savings on your bond clean by simply presenting a prior invoice from The Cleaning Genie! Enjoy exclusive discounts and pristine cleaning services tailored to your needs. Don't miss out on this special offer! 2. 1 FREE Cleaning Service: Enjoy an extra complimentary service alongside your regular clean to celebrate your special day! Experience the ultimate birthday treat with our top-notch cleaning services. Book now and make your birthday even brighter with us! 3. Get 1 Hour FREE for Cleaning Services: Refer a friend and receive an extra hour of cleaning on us for each successful referral! Share the joy of a clean home and reap the rewards. Start spreading the word today and enjoy even more time saved with our professional cleaning services. 4. 10% OFF Gift Certificates for Cleaning Services: Capture the holiday spirit with 10% off gift certificates purchased throughout December, just in time for Christmas! Treat your loved ones to the gift of a sparkling clean home with our exclusive offer. Don't wait, spread joy this season with the perfect present of cleanliness! 5. 25% OFF Event Cleaning Services: Maximize your event preparation and aftermath with our special offer: enjoy a whopping 25% discount on event cleans when you book both pre and post event cleaning services! Whether it's a party, gathering, or corporate function, ensure every moment shines with our expert touch. This exclusive deal is available year-round, so plan your events with ease and leave the cleaning to us! 6. 10% OFF Spring Cleaning Services: Embrace the freshness of spring with 10% off spring cleans booked during this rejuvenating season! Revitalize your space and welcome the season of renewal with our expert cleaning services. Don't miss out on this seasonal discount – schedule your spring clean today and let us bring the sparkle back to your home!

Question 13

What makes your pricing competitive?

Accepted Answer

Our pricing remains competitive for several reasons. Firstly, our rates are aligned with the market average, ensuring affordability for our customers. Additionally, we differentiate ourselves by offering a range of additional services not typically provided by our competitors. These include laundry, bed-making, tidying/organizing, dishwashing, rubbish removal, window cleaning, and accommodating special requests. By providing comprehensive services at competitive rates, we strive to deliver exceptional value and exceed customer expectations.

The Cleaning Genie Co.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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The Cleaning Genie Co.