Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

TSF have public liability insurance and transit insurance. We guarantee that the services we provide are of a high quality and professional standard.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Identifying a need in the local area for a sensitive freight service with a modern approach to residential and business relocations.

Question 3

What do you like most about your job?

Accepted Answer

Providing a quality service to people with a need.  Building a professional relationship with our clients. Finding solutions for challenging jobs

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Does your company have transit insurance? Does your company have good, sound local knowledge? Does your staff have adequate experience in handling a range of items/goods? Does your staff have experience in logistics and planning? What are your office hours?

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are committed to providing the best possible service for each client based on their specific needs. We strive to communicate honestly and effectively throughout the entire removal process.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

TSF are a Toowoomba based removal service that are competitive on price and offer friendly and efficient service. Our experienced staff have extensive local knowledge and will handle your moves with care and precision.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

An accurate inventory.  Property access on both ends. Uplift and delivery address. Required dates and times. Accurate contact details for any relevant persons.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

* Be as accurate as possible with your inventory * Ensure all small items are packed and prepared for transport * Keep an open line of communication with TSF

Question 9

What makes your pricing competitive?

Accepted Answer

As a small business we are able to be competitive with pricing due to lower running costs and making sure our quotes accurately reflect the clients requirements.

Question 10

How do you normally charge for your service?

Accepted Answer

We quote fixed prices based on the information provided or an inspection of the job. Quotes are detailed, comprehensive and relevant to each client.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in sensitive freight which includes moving items of high value, particularly fragile or sensitive items that require expertise and experience to relocate safely. Sensitive freight includes IT equipment, medical equipment, artworks/installations and heavy items such as pianos or safes.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 10 years experience in the removal industry in various roles ranging from sales, logistics and handling special, fragile items.

Toowoomba Sensitive Freight

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