Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have insurance coverage for Professional Indemnity Insurance up to $1.0 million and Public Liability Insurance up to $10.0 million.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was exposed to Building and Pest Inspections through a role that I had with a Real Estate company and developed an interest in carrying out Timber Pest Inspections for prospective property sellers and buyers.

Question 3

What do you like most about your job?

Accepted Answer

Variety - no two days are ever the same. It is also satisfying to be able to provide long term solutions for clients in relation to their pest issues and provide protect to their family and valuable assets.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ensure that the service professional has all of the relevant industry qualifications, current licenses as well as appropriate insurance coverage.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

They generally ask about having pets on the premises and we always recommend that, as a precaution, pets are not present during the treatment and return once the chemicals have dried (usually 1-2 hours).

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am the sole operator, so I have complete control over the standard of the work performed and the level of service provided to my clients. The survival of my business depends on how well I do my job.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Experienced, reliable, thorough and competitively priced. Specialising in all aspects of termite-related work including inspections, treatment and protection (barriers) in addition to General Pest Control.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Job location, number of bedrooms, number of levels, nature of pest issue, time and day preferred, are there any pets at the property.

Question 9

What makes your pricing competitive?

Accepted Answer

As a small business operator, we have very low overheads compared to the larger, more established companies and franchise operations. This also allows us to be more flexible with pricing as we are not having to follow set prices for services.

Question 10

How do you normally charge for your service?

Accepted Answer

General Pest Treatments and Termite/Timber Pest Inspections are charged at a set rate. Other services are charged on a case by case basis, depending on the scope of the work required.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialising in all aspects of Termite Management - Inspect, Treat, Protect. Annual Termite Inspections, Pre-sale Timber Pest Inspections, Pre-purchase Timber Pest Inspections, termite treatments and the installation/maintenance of chemical termite barriers and in-ground termite bait stations.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified, licensed Timber Pest Inspector and Pest Management Technician. Hold a QBCC licence to carry out Chemical Termite Management as well as Termite Inspections and Reports. Hold professional Indemnity Insurance cover of $1 million and Public Liability Insurance cover of $10 million.

Swepson Agencies Pty Ltd ATF The Swepson Family Trust T/as TermiTech Termite & Pest Control

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