Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

We have a very diverse range of trainees however one that sticks in my mind is we have provided training to a senior lady who was 89 years of age. She is now very conversant with the use of her computer, she can book trips on the internet and complete various tasks online. This has given her back her independence and a new zest in life for learning.

Question 2

What do you like most about your job?

Accepted Answer

The aspects of our job that we like the most is meeting different individuals with different needs.   Our job give us variety in locations, abilities and best reward of all is we like to see the participants succeed in learning.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is it the same price for a group or individual booking? Does the training facility costing include the price of a data projector a whiteboard and an installation image fee?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can we provide In house training as well as onsite training? We can do both if a customer requires a group booking they would pay for the booking of a training facility at cost price. If you require us to come onsite that is included in our pricing.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Tempus Training Solutions offers a money back guarantee if the customer is not completely satisfied with the training they receive. In addition, Tempus Training Solutions offers customised, personalised training.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What training application they need? What is their experience in the application? Where are they located? Their contact phone number? Their contact email address? Where are they located?

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Depending on their training requirements will depend on the answers.  If trainees are completing MYOB Training have all of their financial records handy prior to completing the training.   If a company is wanting to complete Microsoft training complete a group booking.

Question 8

What makes your pricing competitive?

Accepted Answer

Our pricing is very competitive as we are able to offer our client's the ability to customise the training towards what their needs are.   For example if they want to do Excel, Word, and PowerPoint training we could customise a session whereby they can complete a little of all areas instead of forcing clients to do only Excel then a Word Course then PowerPoint Course

Question 9

How do you normally charge for your service?

Accepted Answer

Normally our clients are asked to pay on a prepaid basis. Once a rapport has been established a line of credit will be issued starting on a 7 day basis, then a 14 days basis etc.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Tempus Training Solutions is an Information Technology Application training company largely for users of the Microsoft Office, MYOB and Adobe applications.    We are fleible and are able to cater for all industries.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Tempus Training Solutions is an Information Technology Application training company largely for users of the Microsoft Office, MYOB and Adobe applications.   Our clients are represented in all industries, being Private sector, Local Government and Community Sectors. We specialise in consulting, customising and delivery of quality education programs. We are committed to providing our clients with the skills and knowledge to develop the performance of their trainees, to ensure they become more productive and competent in their work environments. Tempus Training Solutions programs are designed and facilitated by competent industry leading specialists to ensure they are practical, current and relevant to the needs of the organisation.

Tempus Training Solutions

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