Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee our work.  Website - 1 year warranty and free support - includes all minor upgrades and content issues

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 10 years in the IT industry, am a matured professional and customers come first for me. I have the skills required for the job and strong work ethics to provide reliable and trustworthy customer service

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Tech It Easy symbolises the phrase 'Got issues - no worries :)!' We provide fast, reliable, friendly, and the most affordable computer services starting from just $50. Over 10+ years of experience in IT, professionally qualified computer & forensics expert (Master of IT in Networks & Security)

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is the service the customer is looking for - example - computer repair, network setup, website design  When is the customer available and what time would be convenient for a visit by our technician   Some information of the issue - some basic information would do

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure you provide us with the right information  Talk to us on the phone - The more we talk to you over the phone, the better we can probe and the better idea the technician would have when he visits you We dont charge hourly rates anyhow,  so if you have a problem just call us :)

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The computer repair rates and No call out fees special is only for OneFlare customers. To top it up, for writing a review, OneFlare customers will get a 10% discount.

Question 7

What makes your pricing competitive?

Accepted Answer

We dont believe in over charging. One of the reasons I started Tech It Easy was to provide affordable quality IT and computer services to businesses and end users. We drive to you at no extra charges. No out call charges, no extra hourly rates - Fixed rates, top quality services

Question 8

How do you normally charge for your service?

Accepted Answer

The lowest rates for top quality services - Guaranteed  a) Data recovery - $70  b) Computer Repair - Software issues, operating system issues - $50-100 c) Website Design - $200 onwards  d) Network setup - $100 onwards e) Cyber Security/ Forensics - Can be decided upon consultation

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Advanced skills in Data recovery, computer forensics, networking & operating systems setup and troubleshooting. Have developed artefacts related to forensics, can recover deleted data (accidentally and deliberately) and much more.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

10+ years of experience in IT support, right from end customers to data centers Master of Information Technology (Network & Security) Skills: Computer forensics Computer Security Networking Computer hardware Servers (Win 2013) and Desktops (windows, mac, ubuntu) Web design and development

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