Taylor & Stirling

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Reviews (4)

• Troy C

  Oneflare review

  21 Apr 2021

  Hands down the worst organisation I've ever dealt with. We ordered a screen door off them in November and are still waiting 6 months later. They measured the door wrong twice, absolutely zero communication and when you get in touch with them there is no accountability or empathy for the customer. Refused to cancel the order or refund our money. Avoid at all costs!
• Meg D

  Oneflare review

  09 May 2019

  Appalling quality, well below standard advertised, very dissatisfied. Their in house manufacturing leaves a lot to be desired. Our history with Taylor and Stirling started November 2015 and finalised March 2019. We ordered a house full of blinds, both screen and blockout, and pelmets also, all guaranteed to be made and installed by that Christmas. Our issues then commenced : 1/2 of the blinds installed 1 week prior to Christmas, the remaining installed incorrectly, completely opposite to the previous blinds already installed, to be amended after holidays. Pelmets to come after holidays also. Following the holidays, the other issues presented : Stains on the fabrics of largest blockout blind, blind replaced Hole obvious in centre of same blockout blind,when returned same replaced again. Fraying on edges of both screen and blockout blinds,some required replacing, others resealing. Filthy finger marks on returned blockout blinds that required cleaning by Taylor and Stirling fitter. Use of filthy tape by Taylor and Stirling fitter to lift dropping edges of blinds. When questioned on this, the response was “ we always do and use this”. Severe gathering apparent on most blockout blinds, plus very large obvious buckles running top to bottom on our lounge blind. This Taylor and Stirling say is environmental and unfixable. Pelmets displayed bubbling all over, which Taylor and Stirling state is related to the glue, and unfixable. Very obvious blistering is now obvious. After all this a 10% discount was all that was allocated . What a discrace Taylor and Stirling have been, the finished blinds nothing at all like their advertisements.
• Matthew

  Oneflare review

  26 Mar 2019

  This company has no quality control over their manufacturing and will then claim it to all be your fault. Do not order from this company.
• Rick H

  Oneflare review

  21 Jan 2019

  A Thoroughly disgusting experience. I first contacted this business on the 18th of September 2018 about an extra wide blind we needed to use to block out the sun in our new bedroom we were renovating. Their immediate response was “That’s not a problem” After a little bit of mucking around because we were trying to ensure we had our measurements right before confirming the order we tried placing our order on the 29th of November. I paid the deposit by bank transfer on the 3rd of December after getting confirmation from the business. As I did not receive any confirmation after sending the deposit I then called the company and spoke to their accounts dept to find out the deposit had not been received. After checking I determined that the money had come back as I had been given the incorrect details. So I then decided to pay the deposit by Credit Card over the phone with their accounts department. Another few days go by and I send another email on the 7th of December again asking for confirmation of our order and an update. Three days later on the 10th, I get a one-line email from the business saying he was away in Tasmania at their store and they would not check until Wednesday and get back to me. On the 12th I politely ask for another update. On the 13th I ask for another update and get the following response “Sorry I am flat out on a large commercial job that required before Xmas, some 100 blinds we were not expecting till after Xmas.” Nothing more…….. So, in other words, the commercial order which supposedly came after our order got pushed to the front of the line and we just got pushed back. At this point, I still had not even received a receipt of confirmation of our order. So I sent another email on the 14th asking for the receipt, confirmation of order and delivery date. Again I get a one-liner on the 14th. “Will ask Kevin he has been away sick and is trying to catch up” I then contact the business on the 21st of December politely asking for an update I then receive another one-liner, “Yes rick I will get to it shortly, the xmas rush causes a backlog.  I have the tube etc” In reality, they basically said we will now not see the blind until after Christmas. I gave up and spent Christmas with my family and friends and resigned ourselves to the fact that we would not be moving into our new bedroom until after Christmas. I then contacted the business again on the 9th of January after not having heard anything since the 21st of December and received 2 lines!! “The guys start back Monday, Should have it ready by the EOW.” meaning that it should be finished by Friday the 18th of January. I sent another email on the 11th of January just to confirm an item and received no response. On Friday the 18th at 12 pm midday Victorian time I sent an email which was a little less polite asking why I had to continue to beg to get any information and asked why we had still not received any information and asked for an update. I did not use profanity or disparaging remarks, I simply pointed out that we seem to have been treated in an offhand manner and that they seemed to have no interest in fulfilling our order. I asked them to fulfil on their promise and deliver what they had agreed and had paid the deposit for or refund our deposit. ( Truthfully thinking that they would simply just get on with it and deliver on their promise) I got no response, so on Monday the 21st I sent another email saying can I please have a response. I woke this morning to receive another one of the businesses famous one-liners: “We have decided not to proceed with sending your order, please send your details to accounts and we will transfer your deposit back.” My wife broke into tears when I told her. On the basis of this, we will have to cancel my wife family trip from the UK because we will now not have enough bedrooms. ( I should explain, the blinds were to be a block out blind covering our windows as the sun comes straight up through the front windows and hits the bed at about 4 am. We have tried hanging all types of things up but it is a very large area and there are no points to hang anything and we don’t want to ruin our fresh renovations ) So in finishing if you have managed to read through this whole episode, it is my opinion and through my direct experience that Taylor and Stirling cannot be trusted to deliver on their promises. p.s. I apologise in advance for my grammar and any spelling mistakes. ( I was angry typing ) Progress: I vented my displeasure to the business in an email this morning after receiving their email, and they are now refusing to refund my deposit and said they have contacted his lawyers. Taylor and Stirling would seem to have a total lack of understanding of the Credit Card act and their responsibilities. I hope the bill from the solicitor is large.