Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All appropriate insurances are held(Professional Indemnity and Public Liability).  We also offer our clients audit protection insurance which covers the cost of any accounting fees, should our client have an issue with any ATO audit.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many success stories with our clients. To view a few of these stories please view our testimonials on our website.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because we only employee quality, upstanding individuals with the appropriate qualifications and knowledge who pride themselves on providing the best service possible to each and every client.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We are an enthusiastic, down to earth team of accountants who pride ourselves in establishing long-term, trusted relationships that allow us to fully understand each client’s individual needs so they can achieve the maximum financial benefit from our services.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide information which is complete (additional information is better than not enough); 2. Pay us up front or on the day your return is done to save us time and fees to have your refund go through our trust account; 3. Summarise your tax return information.

Question 6

What makes your pricing competitive?

Accepted Answer

Being a small rural based accounting firm enables us to keep our overheads down, and therefore we are able to pass these competitive prices to our clients.

Question 7

How do you normally charge for your service?

Accepted Answer

Basic Prices for Individual Income Tax Returns: Apprentices = $82.50, Under 25 years of age = $88, Other = $165, Business Clients vary based in quality of information provided and size of business.  *additional costs are applicable for complex returns and to have our fees deducted from refund*

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

- Primary Production and Rural Business - Construction (Builders, Plumbers, Electricians) - Real Estate & Property Development - Cafes & Restaurants

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a wealth of knowledge in a range of area's including: - Accounting & Taxation - Online Accounting Packages - Business Advisory Services - Tax Advice & Planning - Business Start Up advice - Compliance with ATO Legislation - Business Activity Statement (BAS) - Capital Gains Tax

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