Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured as required by the Tax Practioners Board of Australia  Public liability and professional indemnity  Hire with confidence. You are in safe hands

Question 2

How did you decide to get into your line of work?

Accepted Answer

My studies and first job groomed me to be a tax agent and I have never looked back. I wake up in the morning and enjoy being at work.

Question 3

What do you like most about your job?

Accepted Answer

I love all things tax and educating my customers to be good honest tax payers.  I also enjoy giving them the convenience of using modern technology in the preparation of their taxes.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you registered ? Do you have insurance ? Do you have your own software to lodge my returns? Can I pay once my return has been lodged and from my refund ?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge? Flat fees depending on the type of tax return  When do I pay ? No upfront payment is required - this can be deducted directly from your tax refund.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As this is my business and you are dealing directly with me, I will provide you with the best customer service and standards of work

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Fully Registered tax agent Fully Insured CPA qualified Member of NTAA and The Tax Institute Mobile Service  No upfront fees required No paperwork or lost paperwork- no worries

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Do you work for some one or own a business or do both ? Do you have an investment property ?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be organized Have all your income and expenses handy Keep receipts Write down all your questions so as to be organized

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Family discounts Multiple years discounts No up front payment required - can be deducted for your refund Pensioners and seniors discounts

Question 11

What makes your pricing competitive?

Accepted Answer

Fixed price guarantee No upfront payment - payment can be deducted from your refund Pensioners and Senior discounts  Family discount

Question 12

How do you normally charge for your service?

Accepted Answer

No upfront fees for tax returns. This can be deducted from any tax refunds.  EFT, cash or cheque Fixed price returns

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Individuals Small business inc Sole Trader and Companies BAS returns and GST Fringe Benefits Tax DASP superannuation claims  ATO audit assistance Prior year tax returns

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Registered tax agent CPA qualified Individual and small business tax returns, GST and business structure advice.  Rental properties and negative gearing.

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