Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have $5 million public liability just in case anything was to go wrong while we are at your property. We guarantee our customer satisfaction with every job.

Question 2

What do you like most about your job?

Accepted Answer

We enjoy seeing the results, and love meeting new people every day. Our office is a new location with every job. You cant beat that.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in the business? Are there any other charges? And of course always ask for the cost over the phone

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long before the carpet is dry?  The carpet usually takes anywhere from 3 hours to 8 hours  to dry depending on weather, air flow and type of carpet. When can i walk on the carpet?  Immediately providing your feet or shoes are clean and wont leave marks.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

If you book at day and time you can rely on us that we will be there. We never ever cancel and always turn up on time.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We have been operating for over 13 years. Fully insured Trained & Certified We treat each and every job like we are cleaning our own.  Customer satisfaction is our priority

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A detailed description of what you would like to have cleaned. Date and time that you would prefer. Heavy, medium or light soiling?

Question 8

What makes your pricing competitive?

Accepted Answer

Our pricing is fixed, there is no hidden charges or baiting with our quotations. You will get the best job we can possibly perform every time.

Question 9

How do you normally charge for your service?

Accepted Answer

We charge either by the number of rooms or the number of seating positions for lounges and chairs. In the case of mattresses its by mattress size.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Carpet Cleaning (residential and commercial), Upholstery Cleaning, Mattress Cleaning, Leather Cleaning, Flood Restoration, all rugs including oriental rugs. Boats and car interiors

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Trained and Certified by ITI (Interactive Training International) with over 13 years experience. All our work is guaranteed to meet customer satifaction

Sydneywide Carpet Cleaning

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