Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Sydney Electrical Contractors Pty Ltd is insured and has a certificate of currency of $20,000,000 for public liability. We also offer a certificate of compliance for all electrical work completed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Electrical is such a diverse trade as there are so many avenues you can take through this career path. There are different levels of training and multiple levels of different licences a contractor can have in regards to what type of electrical work you want to undertake. However, the main reason is Purpose.  Our purpose is to provide...  - Safety - Efficiency & - Comfort  In people's homes and businesses.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Restoring power to multiple homes during last year's (2018) storms. Multiple tree's and electrical fires caused extensive damage around the Hills district. The SEC crew worked tirelessly just before Christmas to restore power safely to many homes.

Question 4

What do you like most about your job?

Accepted Answer

Delivering our Purpose and our Why!...Some of these include; - Restoring power to a home or business after damage has been caused or an electrical fault.  - Executing a project from start to finish for all our clients and fulfilling their needs. - Being recognized through your peers at the Industry Awards which is reflective of our passion for what we do.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

*Are you a licensed contractor? *Do you have public liability insurance? *What are you charge out rates and hourly rates?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

*What are your rates? (displayed previously) *Do you have public liability insurance? Yes, $20,000,000 *Are you a licensed contractor? Yes (Licence No:210987C) *Do you perform level 2 electrical work? Yes, we are accredited for level 2 ASP work (Licence No:4515) *Do you clean up any mess? Yes we clean up after every job.  *Do you work after hours? We offer 24 hour emergency service to all areas.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 35 years combined experience in the electrical and communications industry, SEC is very proud of what our team has achieved and our recent awards are a reflection of our passion for the trade and dedication to meet every single person's expectations.  We give upfront pricing We communicate closely with you  We clean up after every job We are punctual  And most importantly, we are here to make you satisfied with the end result.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

*Upfront Pricing *Puntual *We clean up after every job * 10% seniors discount * 5% discount for referals * Same day emergency repair work

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

*What type of work do you need done? *Is it a business, single or double storey home? *Does your home or business have a pitched or flat roof? *Does your roof have tiles or is it metal colorbond sheeting? *Is your home or business brick veneer or cladding?  *Are you providing materials? *Which area are you from?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Request multiple quotes for any size job. - Ensure chosen materials are good quality and manufactured from reputable company's. - Communicating clearly to contractors what you need done is vital so there's no confusion.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

*10% seniors discount *5% discount on your next job for any referral leads * Free switchboard safety inspection with any service

Question 12

What makes your pricing competitive?

Accepted Answer

*No call out fees for local clients and businesses. (under 10km) *Incentives for all referrals *Lifetime guarantee on workmanship *Qualified electricians *Fast response times *Upfront pricing

Question 13

How do you normally charge for your service?

Accepted Answer

We have an up front pricing structure with no hidden fees.    Please call our office for further details on (02)8007-7215  After hours emergency work also available.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

*Emergency electrical repairs *Level 2 Electrical Work (Category's 1, 2, 3, 4) Metering, disconnect, re-connect, overhead & underground services, defect rectifications. *Emergency hot water repairs *Fault finding *Safety switches *Smoke alarms *Ceiling fans *Exhaust fans *LED downlights *Switchboard upgrades *New homes *Re wiring old homes *Multi-storey residential *Property maintenance *Office fit outs *Data/Phone cabling *Security camera's *Alarms *TV aerials

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

*Qualified Licenced Electrician (certificate III in electrotechnology) *Licenced Level 2 ASP (Accredited Service Provider) for Endeavour Energy & Ausgrid Networks  *Registered Cablers Licence with ASIAL (structured cabling, coaxial cabling)

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