Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully registered and licensed business. We guarrantee our work but must point out that once the customer has taken possesion of one of our products we cannot be held responsible for the damages caused by poor handling or accidents out of our control.  We do not accept returns of edible goods unless our management honestly believes the item was faulty before delivery or pick up

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you cater for alergies? What kind of ingredients do you use? an you provide me with a detailed quote and adequate picture proof of your standard of work? Do you deliver for a fee or free? Can i book a consultation?

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

At sweet madness cake designs we use only the freshest, natural ingredients. we use organic ingredients where possible, and do not use any artificial colours of flavours in our products. We focus on the artistry of the cake as well as the flavour and pay special attention to detail.  We have introduced low sugar, gluten free, egg free and dairy free products as well.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is your budget? How much are you realistically willing to spend on your cake? Remember that a custom cake is not a "store bought" commercial item. It is hand made specifically for you freshly baked and made to order. At sweet madness cake designs we do not use comercial mixes. We scratch bake.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please let us know what is your budget before asking for a quote. When pricing a cake we take into account the type of ingredients (as sometimes we use imported organic products when local produce is not available), the different possible techniques that can be used, the amount of time required to produce the cake decorations, the quality and high standard of the work provided (the artistry of the cake, etc) and the materials, time, cost to get to the final product.  It is absolutely fundamental that we know how much you are willing to spend on your ake so that we can adjust accordingliy. As i have read somewhere else "you can't buy a mercedes for the price of a fiat"

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have a great deal at the moment, our very tall vanilla buttercream cake feeding approx. 25 for just $75 including delivery! now that's a deal!  We also have cute soft smash cakes from $55 including ribbon

Question 7

What makes your pricing competitive?

Accepted Answer

We offer free delivery to areas 15km around croydon hills and free delivery to all orders over $250. Our set up fee is minimal. These fees always end up bringing your cake cost over your budget so we have minimilised them for you at sweet madness cake designs.

Question 8

How do you normally charge for your service?

Accepted Answer

Here at sweet madness cakes we believe in providing a cake experience for almost every budget. Our high end decorated cakes start at $150, cupcake toppers range from just $0.50 to $5, cake toppers start at $30. In our online store you will find a wide range of delicious cupcakes to choose from starting at just $3.50 for our standard range. Find out more here www.sweetmadnesscakes.com

Sweet Madness Cake Designs

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