Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Sunshine Coast Window Solutions is fully insured business (Public Liability) and we guarantee our work will meet the job requirements as set out on the quote.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always been one of those personalities which enjoy being active at work and I always liked cleaning. Cleaning is a chore not many people enjoy, or have time for. It is my job to take the chores away.

Question 3

What do you like most about your job?

Accepted Answer

I like being of service to others and especially enjoy handing back a property and hearing all about how impressed a client is upon returning home. I ensure my clients are welcomed home, knowing they don't need to spend their weekend catching up on chores.  I thrive on feedback so clients always feel comfortable communicating with me.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q.Do you use products which are chemical free? A. Yes  Q. Do you provide everything you need as part of your price? A. Yes

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My years of training and perfecting my skills has been spent on the Sunshine Coast Hinterland.  I have grown to know just what my client's need.... and want.  My customers have been with me for years, and we enjoy a mutually respectful and honourable business relationship.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Sunshine Coast Window Solutions provides hard work and quality products (non-chemical), friendly service at reasonable prices. Flexible working arrangements to suit the clients needs. Results which are second to none.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many windows/doors there are on the premises How often the service will be required How high/dirty the glass is - All of these things are discussed upon site inspection and evaluated.  If the job is cleaning (not windows and glass), the things I need to know are how large the house is and how may people live in it. From there I come and meet with the client to discuss the job further and mutually agree on timeframes, product usage, schedules, cost, methods etc.

Question 8

How do you normally charge for your service?

Accepted Answer

Each quote is assessed by viewing the premises and discussing the requirements with the client. A price is provided at that time. We do not give a price without viewing the job, ensuring the job expectations match the quote, there are no hidden surprises.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 18 years cleaning experience (15 of those on the Hinterland); Business Diploma Qualifications in Management and Administration; as well as a Diploma in Legal Services.

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