Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am insured and the work is guaranteed, using hot steam to clean and no harsh chemicals = results

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was offered work in cleaning which developed rapidly, I then decided to buy some equipment to develop mattress cleaning

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I like helping customers who have a disability such as NDIS clients as I know how much they need the help and appreciate it the most.

Question 4

What do you like most about your job?

Accepted Answer

Having customers who appreciate the hard work and effort that has gone into producing a clean and sanitised home that sparkles, being grateful and happy to receive my service

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Bond Cleaning? - No only domestic cleaning NDIS Cleaning/ mattress cleaning? - Yes Business Cleaning/mattress cleaning? - Yes, we can service Air B&B, Childcare Centres, Medical Centres, Aged Care, Disability Housing, etc.. How far will I travel to work? - Only within the range from Maroochydore, Kawana, Buderim, Mooloolaba, Caloundra, Mudjimba, Tanawah, etc.. Do you use chemicals ? - Steam Cleaning mainly, sometimes chemicals are required to remove stains

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can steam kill Bed Bugs - Yes Can steam sanitise any surface without damage - Yes Will the mattress be wet after the service - No

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I always like to communicate with clients to discuss their requirements, I like to be transparent so there are no surprises. I offer my service 5 days a week Monday - Friday 9am-5pm

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Using hot steam to clean and sanitise your home without harmful chemicals, also beneficial for people with allergies and eczema. Bringing your home or business sparkling clean and sanitised

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Which service is required - Mattress Cleaning or Domestic Cleaning Area where the client lives Is there parking / easy access/ stairs on the property How many Beds/ Bedrooms How many Bathrooms/Toilets How many Living Area's/ extra spaces Do you require kitchen to be cleaned Do you require beds to be made up or laundry to be done

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Mattress Cleaning -  Strip the beds to be cleaned Turn on ceiling fans Domestic Cleaning -  Clear instructions of the areas you require to be cleaned Pick up toys/books/games etc from the floor area's Place all dining chairs on table top Move things from the floor space to be cleaned

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mattress Cleaning - 10% discount on 2 or more Mattresses in one Home or Business Domestic Cleaning - 15% discount on every hour after 3 hours

Question 12

What makes your pricing competitive?

Accepted Answer

I offer 10% discounts on Mattress cleaning if you have multiple mattress cleans in one home, my prices are reasonable compared to other mattress cleaning services Single Bed from $50.00 Domestic Cleaning - $36.00 per hour

Question 13

How do you normally charge for your service?

Accepted Answer

Customers can pay cash or I have square attached to my phone for direct payment or if your a Business I can send an invoice which needs to be paid within 7 days

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Steam Cleaning for your Mattress and your floors/showers, this not only cleans your home but it will also sanitise and kill any germs and bacteria.  Mattress Cleaning - using dry extraction to remove the dirt, non harmful chemicals to remove spot stains and steam to kill the dust mites and sanitise Domestic Cleaning - Steam to clean hard floors after vacuuming. Also steam can help clean showers and toilets which will help kill bacteria and germs

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have experience in domestic cleaning, I have worked in aged care and worked with disability, I am passionate about cleaning

Sunshine Coast Mattress Cleaning and Domestic Cleaning

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