Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am an insured business and I will guarantee my work (obvious there are exclusions and I would discuss these with you as the job is progressing). I like to ensure a client is happy with my work before I wrap up a job.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was asked by a real estate agent to consider being a handyman as there was always a shortage in getting good reliable people. I thought - well I have just completed an 8 month renovation project and gained a lot of satisfaction form it - why not give it a go.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Not at this stage but if a good one comes to hand I am happy to share this experience - maybe the answer should be that all customers are a favourite story.

Question 4

What do you like most about your job?

Accepted Answer

I love the variety of the work, meeting and dealing with nice people and seeing the satisfaction on my customers faces when a job is completed.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the scope of work to be done, are there likely to be any hidden surprises and are they flexible with the work they do. Often as a job progresses often a better way can become apparent.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you come to do the job. Do I need to do anything before you arrive - often the answer is no. How long will it take.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have a long career in sales and management and all customers are gold - they are a precious commodity and need to be looked after.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I offer friendly prompt service with honesty and integrity. I turn up when I say I will and love to work with clients on those special projects.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Sizes and quantities of materials needed for the job. When the job or project needs to completed by. Any special requirements.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. By talking through with me your goals and expected outcome for the job or project. 2 .Discussing different options to do the job or project. 3. Working together

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I am not offering special offers at this stage - just good prompt service and friendly service. I want to come back to do more jobs for my clients.

Question 12

What makes your pricing competitive?

Accepted Answer

I will always try an offer a quality service that will resolve the issue so that a client does not have to revisit the job in the short term.

Question 13

How do you normally charge for your service?

Accepted Answer

I charge either by quoting for a particular job or work on hourly rates for various jobs.I can take payment by electronic means on site so no need to carry cash.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have a very wide range of skills and experience and will be the first to put up my hand if I have no skill at the job requested.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been renovating homes on and off since 199. This includes repairs, tiling, painting, garden clean ups and much more.

Summit Handyman Services

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