Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are an insured business and if there is still some stump left that is under the ground please call us and we will come within 24 hours to complete what was our mistake.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well i first started by having trouble getting my first stump out of the ground. One man said to me that you should never take a stump out of the ground ever again because i did it so badly. I promised myself that i would prove that man wrong and get better, now I can remove many stumps in one day.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, I once had a guy call me up and told me that he booked a professional to come and remove the stump. Last minute the guy made a phone call and said he was not going to be able to do the job, i then got a phone call and was asked if i could do the job. I done it the job and the client was happy.

Question 4

What do you like most about your job?

Accepted Answer

The fact that alot of people can be stressed out last minute about removing a stump and i come along and remove not only the stump but the stress that comes with it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Some of the questions a customer has to ask is: - Are you insured? - Can you guarantee getting the full stump out? - How long will you take? Just by asking some of these questions can drastically reduce the confusion of the job between the client and the professional.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Alot of clients ask us how we do it and ask if we will be able to get all of the stump out even if it is a tricky position? We explain to them how we do it and try our best to get as much of the stump out as possible.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

That when we say that we will come at a certain time we mean it! If we are delayed we will make sure that we notify the client so they know as soon as possible.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we are local people and understand the importance of removing a tree stump, especially when time is not on your side. We come there hopefully within the same day and grind that stump that you needed gone, so you can move forward and continue to do what needs to be done.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Some of the things that we need to know before we can give you a quote are: - Where are the stump/s located? - How many stump/s? - What type of tree are the stump/s? These are some of the things we need to know before we give you a quote!

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There are many ways a customer can save money, some of the ways are: - Removing anything between the access point and the location of the Stump - Remove any deb-re, rocks or bark near the stump. - Make sure the time availability is flexible.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer you a FREE Quote, and can guarantee that the stump would be 100% removed to the best of our ability.

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices are competitive because we try to work faster cheaper and better for our business whilst giving our clients the number one service of removing stumps.

Question 13

How do you normally charge for your service?

Accepted Answer

I ask for the questions and information about the stump/s that need to be removed. Some of the information that i ask is the measurements, amount of stump/s, location, type of tree and the timeframe when the tree was cut.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do everything from tree removal to tree trimming and reports but the main thing that we specialise in is tree stump removal. Thats why alot of tree removal companies trust us in removing stumps, so get rid of the middle man and come directly to us for your tree stump removal.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully Qualified and we also give a guarantee that 100% of the stump is removed and ensure the client that whatever needs to be done can be done. We also strive to be professional and understand the reasons for the stump removal from concreting to just simply planting a tree.

Stump Removal Malvern

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