Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes i am fully insured and always show  the client before i start any job all my insurance papers  and yes i guarantee my work one hundred percent because i work for customer satisfaction

Question 2

How did you decide to get into your line of work?

Accepted Answer

my farther originally had a window and gutter cleaning business and i learnt from him  and he gave me his customers and i built the cleaning business from there and i still building the business today

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

one customer i remember rang me after a big thunderstorm had just finished and she told me water had come inside the house  so i went straight away and i checked the gutters  and they were blocked so i cleaned them out since then no more problems

Question 4

What do you like most about your job?

Accepted Answer

i like meeting new people  i take pride in my work i like to give customer satisfaction and i like to here good word of mouth from my customers it makes me feel very happy in my work

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

the first question should be are you fully insured the second question is how many years have you been  in the cleaning business and do you have any references  from clients

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

they ask me do you clean inside windows or only outside and i say i clean both inside and outside if you want both sides done another thing they ask is do you clean fly screens and i say yes

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

because i am on time when i say when i will be there  and i already have a good customer base  with good word of mouth  witch brings reliability and trustworthy into my work

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

excellent customer service competitive quotes excellent quality job and  a satisfied customer

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

is the house a single ground level or a two storey house and how many squares and bedrooms has the house got how many fly screens on the windows do you want all the windows cleaned inside and outside

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

to tell me everything they want to be cleaned in great detail giving a good  idea for me to write everything down in a written quote and to tell me if they have had any other quotes so i can give them a twenty percent discount and also if they are senior or pensioners  i will give twenty percent discount

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

yes i will give a fully written quote and twenty percent reduction against any other quotes given and pensioner discounts and senior discounts and free quotes anywhere anytime seven days a week

Question 12

What makes your pricing competitive?

Accepted Answer

because i give pensioner discounts  senior discounts and a twenty percent reduction against any other quotes already given  from any other cleaning company out there with a written quote

Question 13

How do you normally charge for your service?

Accepted Answer

i go to the address for the job and give a free quote  on the spot if they have already had another quote for the job i will give a lower  quote  and charge a lower hourly rate

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

i specialise  in both window cleaning and gutter cleaning

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

i have twentyone years experience in all aspects of window and gutter cleaning

Steven White

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