Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes and I work for free until you get a result you are delighted with, I never pressure my client's to accept a rental or sale price for their property that doesn't reflect the market conditions.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was a Banking and Finance Lawyer for 8 years and felt confined to an office, working long hours. I wanted to spend more time with my husband and 4 children. I also wanted to manage our own property portfolio and help others with theirs. Managing and selling property has been a joy since I started Stella in 2009.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Michael Searle had tried for several years to sell his home himself and with other agents in Collins Street, Nundah. Michael advised me he wanted to achieve $700,000 for his property and I provided a strategy for him to achieve that. Michael continues to refer me to his family and friends.

Question 4

What do you like most about your job?

Accepted Answer

I love meeting new Buyers, Sellers, Investors and Renters. I love everything about property and meeting new people. I love engaging in the property market everyday, and I especially love negotiating the purchase of a home and helping people find their new home.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Will you ask me to adjust my price expectations within 2 weeks of listing? Many agents pressure clients to reduce the price of their property if it hasn't sold or rented within two weeks on market. I have never asked my clients to do this & when I list, I am confident of achieving that result.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

My clients ask me about current market conditions, and the most effective ways to advertise their property. My answer is always the same, a sale or rental result is dependent on the property being well presented and meeting the market on price with regard to comparable properties in the market.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been the Principal of Stella Property for almost 12 years and have had client's that have stayed with me from the start, since 2009. My client's trust me because I engaged with them and their property interests like they are my own. I always give my best to my client's and their property.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our team has a combined 50 years in the Brisbane and Sunshine Coast property markets to assist our clients get the best sales results and property management service, no matter what price point, what we promise, we deliver.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

My fees are fixed, and no matter what the price point, every one of our property listing receives the same level of service and marketing expertise. When we promise a result, our team delivers.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Clean and de-clutter your home 2. Complete any maintenance items including painting and landscaping, if required 3. Invest in professional photos and an effective marketing plan

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Every new customer will receive a $1,500 My Escapes holiday voucher valid for travel at 150 locations in Australia, 2 locations in Bali, Thailand and Africa and can be used by up to 2 adults and 2 children and up until the end of 2022. The My Escapes voucher is fully transferable.

Question 12

What makes your pricing competitive?

Accepted Answer

At Stella, we are business owners, not employees. When your property is managed or sold with Stella, you get experienced investors and sales agents who understand every aspect of management, listing, marketing and selling your property. You will always get an honest appraisal and excellent service

Question 13

How do you normally charge for your service?

Accepted Answer

Property Management Fees start from 7.7% (inc GST), Property Sales commission is 2.75% (inc GST) and Buyer's Agency is $5,500 (inc GST).

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in Property Management, Property Sales and Buyer's Advocacy withing the Brisbane city and greater Brisbane area to the Sunshine Coast.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 8 years experience as a commercial lawyer, Michelle Wilde has excellent negotiation skills, whether it's negotiating lease terms or the terms of a Contract of Sale, Michelle works hard to get our client's the best outcome for their property.

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