Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we offer a 200% Happiness Guarantee If you’re not happy with your service we will be back to fix it for free! If you’re still not happy, we offer a full refund. The strongest guarantee in the business.

Question 2

What do you like most about your job?

Accepted Answer

keeping the customer and cleaners happy :)  the before and after I love to look back at  the photos after the oven has been cleaned.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you of offers a flat fee as opposed to a per-hour charge. With a per-hour charge, you run the risk of the cleaner moving slower in order to collect a bigger paycheck.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you bring your own cleaning supplies, products and equipment? We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

SAFETY FIRST  We rigorously vet all of our Cleaners, who undergo police checks as well as in-person interviews.  SEAMLESS COMMUNICATION Online communication makes it easy for you to stay in touch with your Cleaners.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

100% HAPPINESS GUARANTEED If you’re not happy with your service we will be back to fix it for free! If you’re still not happy, we offer a full refund. The strongest guarantee in the business.  BOOK IN ONE MINUTE -&- PAY SECURELY ONLINE

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Just the the size of your oven for example small, average or large. will you be home or do you need us to pick up a key from your work?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have a clean'ish oven, a deep clean cost an extra 2. chose to have your oven cleaned once every 3-6 months. 3. Don't buy junk food or cigarettes ;)

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Use the coupon code (Oneflare) to get $20 off your first cleaning, or get the inside of your fridge cleaned for free!

Question 10

What makes your pricing competitive?

Accepted Answer

We use flat rate pricing base on the size of your oven or BBQ. There is no need for a QUOTE!

Question 11

How do you normally charge for your service?

Accepted Answer

we take online payments and cash most customers use their credit card, we take payments thorough Stripe a secure payment platform, so just select the date and time you’d like your professional Oven Hero cleaner to show up, no need for a quote!

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Oven Cleaning / restoring the inside and out of your oven, cooktops, range hoods, household appliances and BBQ'S

Oven Hero

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