Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and can guarantee satisfaction with all our wok which is undertaken. Check our facebook page to see the many satisfied customers we have.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted a physical job after years of working in an office. I also wanted to be in a service industry that would have me travelling our beautiful Mornington Peninsula and meeting different people.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I met an old couple once who were lovely people and I realized the estimate I'd given was too high. When the job was finished I tried to give them a $100 discount, instead they were so happy with the work I'd done they insisted on giving me an extra $100.

Question 4

What do you like most about your job?

Accepted Answer

I love meeting people from all walks of life. I love to impress my customers and love it when they are delighted with my finished work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured, police checked? (as we are) Have you customer testimonials on your site from many highly satisfied customers (as we do).

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How often do most people get their windows cleaned. It really depends on where your home is. Properties exposed to the salty air of the coast or pollution often require more frequent cleans every three months.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We care about what we do and we want you to come back to us the next time you need your home cleaned. The only way we can do this is to offer an amazing service at a competitive price.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Equipped with the very latest pure water feed window cleaning technology. We also use traditional squeegee. Well experienced and highly professional. We service the entire Mornington Peninsula.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Address, single or double storey, type of glass (standard or low-e), style of windows (French windows), obstructions (if any), builders or renevators clean (is there building material left on the windows).

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By removing hard stubborn material such as render or paint from the windows. Removing window fly screens and ensuring there are no obstructions internally or externally  around the premises.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention Oneflare after you have had your quotation and you will receive a $20 deduction from the cost of your window clean.

Question 12

What makes your pricing competitive?

Accepted Answer

By using the very latest equipment available in the industry we are able to provide a highly effective and competitive service.

Question 13

How do you normally charge for your service?

Accepted Answer

We are happy to visit your premises and provide a no obligation quote. Sometimes the job can be undertaken as the quote is given.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in Luxury properties across the Mornington Peninsula. Not only cleaning the windows, but also glass balustrades and glass pool fencing.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I'm experienced using both traditional squeegee and the latest pure water feed technology. I'm equipped to clean pretty much any property on the Mornington Peninsula.

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