Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes our business is insured. We guarantee delivery of goods and services. Our company policy is for payment to be made prior to the delivery of all food items. We have a contract that needs to be signed by the client before an event is accepted for service.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Food has always been a very important part of our lives and we have wanted to share our passion with others. We feel that good quality food can and excellent service can make people connect in a very positive way.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We catered for an engagement party where the two families were worried how the evening would go. We arrived early and set up some and were able to chat with both families and provide and outline for the evening. By the time we had completed the service they were so happy we were invited to the wedding.

Question 4

What do you like most about your job?

Accepted Answer

We love working with the public and our regular clients planning for events that they will remember. We enjoy the service aspect and ensuring our clients enjoy the exceptional food and quality service that we offer.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should be concerned about food quality, that guests will receive an adequate number of food items and that special needs can be catered for. Clients should also ask for a total cost to ensure there are no hidden extras that they have not planned for.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask our opinions of the set up and presentation of food and what would be the best options for their event. This depends on the event, the size of the venue and the menu requirements of the clients. Each event is planned based on the clients needs.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Stars Gourmet Catering has a very long history in this industry and we have been most successful through word of mouth. We know our products extremely well and have always maintained the highest possible level of exceptional service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our service standards are extremely high. We only use quality fresh products as we believe that this is essential to a catering business of excellence. We work with our clients to ensure their special event is a memorable one.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would require the number of guests, your budget and the types of foods being selected from our extensive menu. We would also require information on whether this was to be a delivery service only, a buffet or a full waiter service. We would also like to know the location and what facilities are available and what work area or space we would have to use.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Our service is either a deliver to customer to serve, a delivered platter service suitable for a buffet style presentation or a full waiter service. To save money customers would select the delivery service rather than a waiter service.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our pricing is already based on the best possible food quality at appropriate prices. When considering food options quality should always be the priority to ensure guests fully enjoy the catering service.

Question 12

What makes your pricing competitive?

Accepted Answer

Our menu is based on quality and value for money. We ensure clients receive  food quantity in proportion to the number of people attending functions. We also have a large variety of items that are appropriately priced.

Question 13

How do you normally charge for your service?

Accepted Answer

Our charges are based on a per person account. Clients can select from a range of food options and mix and match from a variety of menu items in our extensive menu.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cater for all events, these include corporate functions, in-service events, birthdays, engagements, weddings, in fact any social function. We focus on quality cocktail foods, platter or buffet style service.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have worked in the area of catering for many years. We have owned and operated food establishments in Melbourne and have catered for functions up to 700 people. When quality and service are your priority then call Stars Gourmet Catering.

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