Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I do guarantee clients that they will satisfy with the products we produce. Our business is also insured.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, it is up to the venue for the shootings

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We provide free masks, hand sanitiser for clients to use before the shooting.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I have the skills and I love my works. Creating high quality work is my passion of life. I cannot see myself work  for only money.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

There was a client hire our wedding videographer and 2nd photographer for her wedding. She has an very expensive wedding photographer(about double of our price) booked in before meeting us, our 2nd photographer was only booked for the reception instead of the ceremony. When she received our photos and videos, she said she love them much more than those taken by the expensive photographer! We are overjoyed with her compliment.

Question 6

What do you like most about your job?

Accepted Answer

We love to see couples and clients looking at our photos and realise how beautiful and sweet the precious moments are. We enjoy to celebrate the important date with our clients.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the 2nd plan if the photographer/videographer sick on the day. How they will deal with the rainy day shooting. For wedding photographer, it's better to ask to show a particular client's wedding day full album, to see how many photos will be provided within one wedding.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Everyone has their own preference so my clients always have fresh question to me. But to all of them, I would need to explain the rough shooting plan of the day and procedure of the payment and collection of products.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have worked in the film industry for 8 years before I start my own business. I was graduated with a Bachelor Degree in Creative Media, major in moving image live action. So I am combined both high education theoretical principals and practical experience for my wedding works. I have high work moral and disciplines from my education, and I learnt the creativity/flexibility and practical aspect from my work experience.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We have more than 9 years experience for photography and videography. We produce high quality photos and videos with competitive price.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Location of the shooting 2. Duration of shooting 3. Products needs (Photo Album, DVD, style and duration of video...etc) 4. Number of people involved within the event/shooting 5. Contact details

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do mask or skin treatment at home to give you the best skin for the photoshoot. Talk to us to find the best location for your photoshoot session Talk to us to get package price for make up and hair stylist

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer unlimited edited photos of our wedding packages for Oneflare Customers. Most popular package is our Wedding Silver Package (8 hours coverage) $1480

Question 14

What makes your pricing competitive?

Accepted Answer

We have a team of professionals, photographer, videographer, decorators, hair and make up artists, wedding gown makers that can provide you the best price package.

Question 15

How do you normally charge for your service?

Accepted Answer

$150 per hour for photo shoot(without editing) $180 per hour for video shoot(without editing) We have more packages choices available. Please contact us to know about our price more.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Wedding & Event Photography and Videography These are area we have worked on for more than 3 years after shifting from commercial photography and filming. We also do family and new born portraits.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our photographers are all graduated with at least a Bachelor Degree from Photography/Media. They have worked in commercial photography field for more than 6 years.

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