Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

StarCity Removals Pty Ltd has the following insurance: 1. Public Liability for the sum of $20,000,000 2. Transit insurance for the sum of $75,000 of your furniture 3. Workers compensation insurance With our professional wrapping we guarantee a 100% damage-free to your furniture, walls and doors. All

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our MD worked as an driver over an decade ago. He liked the work and decided to open the removals business some months later. Over 10 years have passed, and the business has grown greatly since then - we now have a fleet of 8 trucks of various sizes, and move belongings long distances, as far north

Question 3

What do you like most about your job?

Accepted Answer

Dealing with challenging situations and complex moves, with our customers best interest in mind. We're glad to see our customers happy as a result. It no doubt why they often call back for their next move and refer their friends.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Where can I see your Google Reviews, to find out if they were happy with their move? How many years of experience they have? Do they use contractors, or do they have their own trucks/staff? How many trucks do they own? Have they ever been successful doing a balcony lift? Are you insured? How do you

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Customers most often ask me how long the move will take. A: Things that affect the move time include: 1. Access; How long it takes to walk from where your belongings are to our truck. 2. How many Movers have been hired (typically two). 3. How well the belongings are packed/prepared/labelled. 4. The travel time from our depot to your pickup location, then to the drop off location and back to the depot. Note for shared long-distance trucks, the other clients' pick-ups and drop-offs are also factors. 5. Any problems the truck encounters - note that as we have a fleet of trucks, we can work around almost any problem in this regard.  Q: What is the size of the truck and will it move our things in a single trip? A: Our skilled sales staff are able to calculate the space your belongings will take, and assign the right truck accordingly.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I'd have to say our customers' options - check them out at http://ourreviews.info/starcityremovals.  We aim to provide an excellent service at a reasonable price. Our large number of staff and fleet of company-owned vehicles, enables us to succeed in tricky situations, where many smaller operators f

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

StarCity Removals we offer a fast, friendly, professional removal services at competitive prices. Don't just take our word for it, check out what our customers have to say at http://ourreviews.info/starcityremovals.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. The list of the items to be moved 2. The access to the premises (via stairs, lift, from the street...) 3. Are the small and loose items well packed in boxes? 4. The date of the move and if there are strict timeslots due to building management etc. 5. If you require any additional services as in t

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Advising on the best location to park our truck (and reserve a spot if necessary). - Making an inventory list of what needs to move so we don't underquote or over quote on fixed price moves. - Packing everything in the right boxes, heavy items and fragile items in the smaller 'book/wine' boxes and

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For clients who qualify for a Senior's Card, we offer a 5% discount - simply quote your Senior's Card number and save.

Question 11

What makes your pricing competitive?

Accepted Answer

StarCity Removals offers professional moves at great prices - just check our review at http://ourreviews.com/starcityremovals. With more than a decade of experience , and a fleet of company owned trucks, we can professionally handle a wide range of move related situations - and at a reasonable price

Question 12

How do you normally charge for your service?

Accepted Answer

Long Distance moves are normally quoted with a fixed price, with both dedicated truck, and shared truck services being popular. Local Sydney moves are typically based on an hourly rate plus travel time to/from our truck depot. However, sometimes, we are requested to inspect a property to give a fixe

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

-House removals -Office removals -Interstate and Local relocations (VIP & backload) -Small moves. -Balcony lifts -Pianos and items up to 300kgs -Pre-packing and protection of your goods

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 10 year's of experience, we rarely use subcontractors. As a result, we offer much more dependable service. Our trucks have satellite tracking devices, can let you know exactly where they are during long distance trips.

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