Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our installers have Public Liability insurance up to $20 million, and are professionals in their trade. As for guarantees, our policy is simple; any issues, bring it back. We will of course discuss the limitations of the material or signage (if any), and disclose all that we can about perceived life times for our products.

Question 2

How did you decide to get into your line of work?

Accepted Answer

A love for the physical aspects of signage. The printing, the construction, installation; seeing the final product, be it driving down the street or on a building. It is extremely pleasing to see customers still mentioning you when they see you and how happy they still are.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had to quote on a job in Keilor. Inadvertently forgot about it and remembered about a month later. Spoke to the customer NOT WANTING THE JOB ANYMORE, but only to apologise for forgetting and subsequently letting him down. He had a go at me (and rightfully so) for being a 'typical tradie" for which I again apologised for. I did however complete the quote just for him to refer to, in case another signwriter was overcharging. The next day he called and asked me to supply him with the job, and have received all his work since. Honesty; good or bad, has consequences.

Question 4

What do you like most about your job?

Accepted Answer

Seeing customers; the initial contact; the growing relationship. Its not about the sign; its the relationship and its evolution. We have had customers for over ten years, and its nice to see we are still their choice. People don't always buy into product. But they will always buy into people.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

One word; Honesty. No matter whether we win the job, or lose it, we always retain honest. We don't overcharge; we don't undercharge. We are honest with the customer, in advice, opinions and pricing. Above all, we are honest to ourselves. After all, once the customer has left, the business needs to maintain its reputation. And for this reason, we are proud of our reputation.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Standout Signs is located in Campbellfield, so we are local to many customers. However, we regularly travel in and around Melbourne to service the needs of our customers! We offer great personalised service, honesty, and work with you to get to the end result.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Generally, the more information you give us, the easier it is to give you a quote. The number of signs, the type of design, the budget; all plays into how much it will cost.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have your project laid out ie; what you're after in terms of signage, the areas you want looked at and covered. 2. Have a budget; be realistic, and work within it 3. Flexibility; be open to other options, and even, as we offer this to many customers, consider completing some of the job yourself (eg installation)

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any Oneflare customers that mention that they saw our ad on Oneflare, will receive a 10% discount of their signage (applies to signage valued over $1000 +gst). This will then apply to any further signage completed as well!

Question 10

What makes your pricing competitive?

Accepted Answer

Whilst we never claim to be the cheapest, we are certainly not the most experience. Being a smaller company means smaller overheads, and a greater ability to help with a more personalised service.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are able to cater for all areas of signage, and especially enjoy vehicle wraps, 3d commercial signage and large format printing. We design, print and install!

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over ten years experience in the industry. Qualified in vehicle wrapping, we have a great deal of knowledge with design, signage placement, advice and a wide network of resources to complete your project.

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