Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured for damage and public liability. We also police check all of our staff and ensure we implement the correct OH&S practices.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have full accreditation & insurance Are you police-checked Do they have years of experience & expertise & guarantee their work Are charges competitive  Do they enjoy their job Do they have examples/photos of their work

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you quote over the phone? So that our quotes are as accurate as possible, we generally discourage over the phone quotes. There are also a number of things we need to assess on site which impacts the investment.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are strong communicators, have a dedicated BRM who cares deeply about nurturing relationships. Whenever you call you speak to a team member immediately, we turn up on time & send reminder SMS. We are considerate, have uniformed staff & always treat you and your property with respect.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Our focus is on quality & professionalism right from the first contact. Good liaison, attention to detail, high standards, hard work, trustworthiness, reliability & respect for your property are hallmarks of our work. We are proud of what we do. We love to see a job well done & you fully satisfied

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A detailed job brief, what do you want to achieve and why.  Budget Access to the garden, waste removal volume, what permits (if any) are required, the state of the garden prior to work commencing and the time the project will take.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Provide us with a budget, let us know what you have to work with.  - Waste removal can add on fees. We always try to fill green waste bins first to save money for you, so make sure they're empty. - Plants sizes vary in cost significantly. smaller plants are always cheaper but have less impact

Question 8

What makes your pricing competitive?

Accepted Answer

We work efficiently and produce quality results. Our prices are affordable. We are not seeking ‘cheap and cheerful ‘but a fair price for the quality, the standards and the professionalism we provide.

Question 9

How do you normally charge for your service?

Accepted Answer

For something as simple as a lawn, we charge an hourly rate. For a larger project there are a number of factors we need to assess, so will be done on a project by project basis.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in the 'detail', we're not just about completing a job, but ensuring every aspect of a project is done to the upmost quality. Whether that's corner joins on our decking projects, the perfectly leveled turf or how straight our hedges are pruned. That's why our client love us.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Each individual in our team has a wealth of experience and a specific landscaping skill so that collaboratively we can provide you with the best quality job.

Spruce Landscaping

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