Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes fully insured and offer 100% happiness guarantee on bond cleans. Will personally work with you to develop schedule for spring cleans and regular cleans

Question 2

How did you decide to get into your line of work?

Accepted Answer

I couldn't find a cleaner who did everything. I had one for years but she moved. I went through several cleaners who were all just coming in doing quick tidy up. I knew I could do better so now I do

Question 3

What do you like most about your job?

Accepted Answer

Sense of accomplishment when I look and see a sparking shower or freshly vacuumed carpet or mopped floor. When I see no dust or cobwebs and know I helped you keep your home heavenly

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured? Do you have a blue card and or police check? Do you provide everything? What exactly will you do when cleaning? Do you use green cleaning products?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What do you do? Whatever you want. I can go through list and walk through home with you so we are both on same page. Do I need to be home? No feel free to be there or not, same job will be done either way

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I take pride in my honesty and reliability. I don't let people down. I have high expectations and that extends to what I do

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are fussy. We do the job to high standard at a reasonable price. We are locals and reliable, trustworthy and dedicated.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Number of bedrooms, bathrooms and living areas and if outdoor area included. Deep clean, bond clean or regular clean. Specific dates.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

20% off initial deep (spring) clean when booking regular (Weekly or fortnightly) cleans.  20%, discount for pensioners (must show card)

Question 10

What makes your pricing competitive?

Accepted Answer

Super efficient staff who know what to do and when to do it. We don't cut corners we clean them.

Question 11

How do you normally charge for your service?

Accepted Answer

We generally charge $35/hour. That includes everything from throwing on a load of washing to washing your Windows. Bond or spring cleans are quoted per property not hourly rate.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 25 years experience. I am also very fussy when it comes to cleaning. I want it all clean not just a bit here and there, so we do it all

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