Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Bond Return Cleaning has a 5 million dollar public liability insurance cover ,We are not responsible for damage caused by the inability to clean eg carpet at the time when spillage occurred resulting in permanent staining.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decided to get into the Bond/End of Lease cleaning business because of the rising demand for end of lease cleaners and also the fact that property managers have very high expectations of tenants and felt that a business that could look after all the requirements of tenants vacating their properties would be very popular.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes , I cleaned  an elderly gentle .mans rental property and apon completion doing a walk around the house he turned to me and said   YOU HAVE CLEANED THIS PROPERTY SO WELL I DONT WANT TO MOVE OUT NOW!  which I found quite amusing

Question 4

What do you like most about your job?

Accepted Answer

I love the satisfaction of cleaning my clients properties to a very high level to satisfy their agents requirements and for them to be returned their bond back, which is the most important part of End of Lease/Bond Cleaning.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The right questions to ask would be  1) have you completed end of lease cleaning before   2) do you clean carpets/windows as part of your service

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most commonly asked question would be if we supply a reciept, and if a receipt is given for the Real Estate Agent.We cant guarantee that their has not been permanent damage to carpets and other areas. We supply an invoice which states which services have been supplied for your Real Estate Agent.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Southern Steam Cleaning Services has  conducted 100s of End of Lease/Move out cleans and has a top notch customer satisfaction rate. We are punctual and care about our customers needs. You can count on us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

There  are  a number of reasons a customer should use my service before others they are 1)  I am Punctual  2)   I have completed over 250 End of Lease Cleans with a great success rate for our customers getting their bond back and lastly I care about our customers and Iam reliable.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical things I need to know are 1) the size of the property. 2) how many rooms are carpeted and require steam cleaning 3) how many bathrooms/ensuites the property has  4) how many bedrooms and living areas the property has  5) if window cleaning internal/external is required  and when the property is to be vacant.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer using Southern Steam Cleaning Services would save both time and money using our services as you only require one phone call to cover all end of lease cleaning requirements. Another way a customer could save money would to look after a few of the smaller cleaning items if they wish.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Southern Steam Cleaning Services  would like to offer One flare customers who reside in the Frankston/Mornington Peninsula areas of Melbourne a 5 % discount on any full  End of Lease/Move out cleaning service. To receive the discount the client would need to have their 1 Interior Cleaning 2 Window Cleaning and lastly their Carpet Steam Cleaning done on their Property.

Question 12

What makes your pricing competitive?

Accepted Answer

Our Business pricing is very competitive due to the fact we cover all aspects of End of Lease Cleaning Internal Cleaning/Carpet Steam Cleaning /Window Cleaning the fact that we cover all these cleaning services saves our clients time and the problems of organising 3 different cleaners to cover their move out cleaning requirements.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge our services on several different things. The size and condition of the property and also if carpet or and window cleaning services are required are the main items . We always come and have a look at the property so that a proper quote can be given due to the many different make up of properties.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, BOND/ End of Lease Cleaning is my business i do not do weekly or fortnighty general cleaning, we specialise in Bond/end of lease cleaning only, and supply all facets of end of lease cleaning, general/window and carpet cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

To be honest there is no set qualifications for End of Lease Cleaning, therefore the fact that I have completed successfully over 250 cleans and the fact that  I cover all facets of End of Lease Cleaning makes me very qualified.

Southern Steam Cleaning Services

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