Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we have a public liability insurance and we provide 100% satisfaction on the jobs we deliver.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Work in which I have a great deal of contact with the general public.  Have an exciting position where I am always busy.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

nothing in particular

Question 4

What do you like most about your job?

Accepted Answer

being flexible, keep up the interpersonal relationship, satisfaction on the job, always smile

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1.are you insured? 2. who will be the person to clean? a person or a team? 3. is there In house training programme organised for your staff? 4. what will you do with our pets? 5.what is something broken or missing

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

will provide a quote while they ask about pricing  explanations will be provided on jobs when they ask for jobs covered. when we compare with other cleaning agencies and franchises, certainly will provide 100% customer satisfaction on each jobs

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

prepare a schedule and deliver on time plan all details of doing a good job be consistent and faithful

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

we aim to deliver quality work within timelines. We believe that our strong experience in this field results in competitive outcome. We pay close attention for details to maintain the quality work and to keep up the high level of customer service

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

we need to contact the customer, build a relationship, provide a quote in hand attached with business card

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

•	Reliable •	Inexpensive •	Professional

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We, the Southland Solutions P Ltd, are owner operators who do not employ staff. Included in our service, we offer 10% discount on the regular cleaning services.

Question 12

What makes your pricing competitive?

Accepted Answer

we price the cleaning jobs more competitively over other companies which we are specialised in.

Question 13

How do you normally charge for your service?

Accepted Answer

we charge with a tax invoice that we provide at the end of each job payments are expected by cheque or EFT as most companies pay us in our account

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialise in residential and commercial cleaning

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our 8 year experience in the field has given us to built a sustainable relationship and also to keep the said promises to maintain a great service for customers

Southland Cleanings

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