Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are definitely an insured business we are covered in reference to public liability insurance to a limit of $5,000,000. And yes we do guarantee our work for 5 years.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It all started when I was  5 Years old and my grandfather was pouring concrete at my parents  place and I asked if I could help out ( Play ) in the concrete!   I guess I have loved concrete ever since!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I would like to take this opportunity to personally thank Solid Concrete Services for their outstanding professionalism and attention to detail. Their work, although they are not the cheapest getting around in the concrete industry, they are without question one of the very best in the business. This is further supported by Parkside Landscapes as they commented that it is one of the best finished driveways he has seen in 27 years in the business. I would highly recommend Andrea’ and his crew for any concreting needs whether is be a garden shed, driveway or concrete slabs.We decided to use Solid Concrete Services as they’re also specialists in exposed aggregate which can be difficult to attain a smooth and clean finish in which they achieved an excellent finish.   Thanks Andrea’ for an outstanding job.  - Mark & Susanne Bourne, Hidden Valley     Big thank you to Andrea’ and all staff at solid concrete services for their great work and good finish to exposed driveway and all concretes around the house. With great service and professional manner, will definitely be using again and also refer many others to this company.  -	Spiro Apostolidis,  Bundoora University Hill     The guys simply made it easy, from the initial quotation through to the end I would recommend Solid Concrete Services to anyone!         - James Sant, Plenty    Andrea and the team at Solid Concrete Services made it so easy to get our driveway done. They were efficient and communicated with us the whole way through. The job came out beyond our expectations!!! Thanks guys!!!         - Michelle   We are extremely happy with our exposed aggregate driveway that blends in well with our bush garden.  Andrea and his team at Solid Concrete Services were professional and hardworking in their approach.  Their attention to quality and detail was evident in their quest for job satisfaction.  They made every effort to minimise the impact on our property  and garden, which we greatly appreciated.        - Denise & Anthony from  Macleod     We recently used Solid Concrete Services to reseal our driveway. We found them to be friendly, open, honest and extremely reliable. We would recommend their service to friends.        - Adrian and Val Lock          Rowville    To Whom it May Concern,  Re: Work completed by Solid Concrete Services  We wish to thank you for your prompt and careful attention for the work you completed at our property.  We were particularly pleased in the way you responded to our queries, provided a quote and kept us up to date with the progress of work.  We are extremely pleased with the end result and have now been able to move in and enjoy our new home.  Please do not hesitate to contact us at any time.  Yours sincerely,        - Frank Perri  from Mernda      Just wanted to thank Andrea and his team for a great job. It looks amazing and we are very  happy with the job from start to finish.   Andrea was very prompt from my initial contact with him, he come out and quoted me the same day I called him. Dates were planned in advance and it all went according to plan.   We highly recommend Solid Concrete Services and will use them again in the future.       - Victor ( Mernda )      Andrea and his team were professional, reliable and did a fantastic job with the exposed aggregate in our backyard. Thanks guys!"         - Jessica, Sunshine West     Dear Andrea,  Damian and I would like to thank you and your team for your amazing work on our driveway and entryway.   You were prompt to reply to our initial request for a quote and when you came out to our house we were impressed by your professional approach and honest advice. You helped us visualise the new driveway and helped choosing the finish which would suit our home.   Within the day we had received your quote which was comparable and fair for the level of amazing service we received. The price included preparation of the site and extra concrete to prepare for a gate, this was all done with ease and no trouble.   Once we had paid the deposit we were given a date for the beginning of works. We were amazed to hear that the removal of current concrete and preparation of the site and the pour would all happen on the same day. On the the day of work starting the crew turned up at exactly the time they booked and as promised the work was all done in three days.   I cannot begin to describe the quality of the work the Andrea and his crew have done at our place. He was flexible when we needed to make small changes and the end product is immaculate. The exposed aggregate is beautifully finished and the colour suits our place exactly.   We cannot thank Andrea enough for the work he has done for us. His team are professional and precise, which leads to a superior product and experience. I cannot recommend this company highly enough. Reliable, trustworthy, timely and superior quality.   Thank you so much and I will be recommending you everywhere I go!  Have a great evening.          - Jessica, Heidleburg Heights    Solid Concrete Services staff were professional, punctual and reliable. The driveway we selected is of high quality and the staff were very receptive to our requests. We would highly recommend this company to others requiring this service.           - Belinda – Tarneit      Just wanted to write a few words of appreciation for the fantastic job you and your team did concreting our driveway and back area this week. My wife Olivia and myself are very satisfied with the finished product and the service provided by your team. Thanks again , and I will recommend you to anyone I know that needs concreting.           - Regards Chris and Olivia

Question 4

What do you like most about your job?

Accepted Answer

We love to meet different people from all around the state from different countries from around the world listening to there stories and of course turning their concreting ideas into reality!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should ask how long the tradesman has been in the industry, how long they have been working for themselves, do they have examples of past work, can we contact some satisfied customers and of course are you insured and do you guarantee your work!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers usualy ask us "What time can you guys start the job" and we answer within two weeks as we don't like to keep our customers waiting for more than that as we understand that the job needs to be done rather than spoken about for long periods of time.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Solid Concrete Services is a family owned business which has been passed on from generation to generation, our formula has been proven time and time again we provide a friendly, organized and reliable service. We simply are doing what we do best!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves on quality workmanship ensuring all concrete work stands the test of time and harsh Australian weather. But don't just take our word for it, ask to see some of our completed works over the years.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quotation to a customer we at Solid Concrete Services always prefer an on site inspection that way we can meet and greet our customers and are able to go through the job from start to finish!

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1 - Keeping the site clean and tidy. Tip 2 - Knowing what you want before work commences. Tip 3- Pruning of trees and plants around area to be concreted.

Question 11

What makes your pricing competitive?

Accepted Answer

We have been in the concreting buisiness for manny years and we understand how the industry works very well, we have a very strong relationship with our suppliers which we have been dealing with some from the 1970's therefore our buying power helps to keep prices down!

Question 12

How do you normally charge for your service?

Accepted Answer

depending on the scope of the work involved the price of the job can vary a great deal in price as materials and labour can really add up however at Solid Concrete Services we are committed to keeping prices down and quality up!

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Solid Concrete Services you can rest assure you are in good hands we are highly skilled in all aspects of residential concreting whether it is a garage floor to a unit site car-park our experience and talent will guarantee a top job!

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We at Solid Concrete Services have been involved in concreting for three generations we have a wealth of talent and knowledge, our staff vary in age and experience levels from our 81 year old mentor down to our 2nd years we have a wealth of experience.

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